Product Manager I

Modivcare is a service-oriented company focused on making a difference in people's lives. The Product Manager I will guide product success by defining vision, strategy, roadmaps, and performance metrics while using data, customer insights, and market research to shape product decisions. The role partners with cross-functional teams to deliver customer-focused solutions, manage agile delivery, and support go-to-market activities.

Responsibilities:

• Owns accountability for the overall team and product success
• Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders. Defines business value & OKRs (Objectives & Key Results)
• Develops and communicates a clear product strategy to achieve product vision
• Defines and executes product roadmap aligned with business objectives and customer needs
• Defines key performance indicators (KPIs) and metrics to track product performance against strategic goals. Uses data to make informed decisions and adjustments to the product strategy
• Utilizes data analytics tools and platforms to analyze product performance and user behavior
• Generates insights and recommendations to optimize product features, user acquisition, and engagement
• Defines success metrics to measure feature effectiveness
• Engages with stakeholders to gather requirements, communicate product progress, and ensure stakeholder needs are met within the product roadmap
• Analyzes performance data to make informed decisions about product enhancements, feature prioritization, and roadmap adjustments
• Monitors product performance post-launch and iterates based on user feedback
• Maintains deep understanding of the competitive landscape and the needs of the target market and uses this knowledge to inform product development decisions
• Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap
• Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research
• Leads and designs user research studies
• Applies user research results
• Uses insights to inform product vison and strategy
• Supports the development of user Personas based on market research and customer feedback
• Champions user-centered design approach, collaborating with design teams to create intuitive and seamless user experiences
• Serves as the voice of the customer within the organization, ensuring that customer insights and feedback directly influence product development and strategy
• Works with the team to find best solution option based on tradeoffs
• Creates and maintains product backlog, including epics and feature level decomposition for sprint planning
• Prioritizes epics and features from backlog to be delivered
• Obtains agreement from applicable stakeholders on schedule, time management and resource plans, and negotiate changes/adjust project plans as needed and communicate to impacted teams
• Maintains full responsibility for determining timing of and prioritization of user problems to solve; Empowered to re-prioritize
• Crafts and manages the product roadmap, balancing short-term deliverables with the long-term vision
• Collaborates with stakeholders to prioritize features, manage expectations, and adjust the roadmap based on feedback and market changes
• Collaborates with product development team, including product owners, developers, designers, and other stakeholders, to identify and prioritize product functionality
• Collaborates with Product Owner to translate the product strategy into actionable development tasks. Ensures the Product Owner is equipped with the necessary information to prioritize work effectively
• Participates in sprint planning and reviews meeting and ensures that development teams have the resources they need to deliver products on time
• Engages in agile methodology ceremonies used through the development process as needed, including sprint planning and sprint retrospectives as needed
• Supports release planning timing, coordination, change impact assessment, communication (e.g. release notes) and training as needed
• Oversees the release process for Engineering & QA teams, assisting as Scrum Master where needed
• Conducts in-depth market research to identify customer needs, market trends, and competitive landscape. Use insights to inform product vision and strategy
• Leads the development and execution of go-to-market strategies for specific products, working closely with marketing, sales, and customer success teams
• Defines product positioning, key messages, target customer segments, and launch objectives
• Ensures alignment across teams and that all stakeholders are informed and prepared for the product launch
• Establishes and enhances product offering through identifying and assessing product and market opportunities and outlining road maps to align with company objectives
• Continuously evaluate and refine product development process to improve efficiency and effectiveness
• Identifies root causes of substandard outcomes and recommends appropriate resolutions
• Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
• Develops and implements contingency and recovery plans when deliverables or milestones are missed
• Acts as a mediator and translator between technical teams and non-technical stakeholders, ensuring efforts are synchronized and milestones are achieved as planned
• Assists with internal best practice initiatives, including maintaining an agile development model
• Optimizes platform segmentation with a view to identifying preferred product ownership
• Leads cross-functional teams without direct authority, fostering collaboration, and driving progress toward strategic objectives
• Identifies risks that could impact the product's market fit, customer satisfaction, and competitive advantage
• Works closely with cross-functional teams to develop strategies to mitigate these risks, such as adjusting the product roadmap, refining features based on feedback, and preemptively addressing potential market shifts
• Participates in other projects or duties as assigned
• Use approved AI-assisted tools to support coding/scripting, testing, debugging, troubleshooting, documentation, technical research, and related work to improve the quality and speed of deliverables

Requirements:

• Bachelor's degree required
• Seven (7) plus years product management, consumer, or enterprise-level product management
• Experience with JIRA, Confluence, Figma, AHA, Amplitude and/or Tableau tools required
• Or equivalent combination of education and/or experience
• Strong analytical skills and passion for analyzing products, competitors, market dynamics, KPIs, and customer insights
• Comprehensive understanding of the marketing and product planning process with the ability to bring products to market
• Proven ability to prioritize product functionality, manage roadmaps, and handle complex problems with minimal supervision
• Strong understanding of Agile methodologies and experience working within Agile product development processes
• Excellent collaboration, stakeholder management, and communication skills with the ability to lead and influence cross-functional teams without direct authority
• Ability to translate product capabilities into functional specifications, epics, features, and user stories and communicate effectively with engineering teams
• Strong strategic and critical thinking skills with the ability to evaluate trade-offs and balance short-term needs with long-term product strategy
• Metrics-oriented and customer focused with an understanding of user experience and the ability to use customer feedback to inform product decisions
• Strong project management skills with the ability to prioritize work, manage deadlines, and adapt to changing business needs
• Financial acumen with the ability to manage budgets, forecast revenue, and understand the financial implications of product decisions
• Ability to define test cases and perform testing as part of User Acceptance Testing
• Proficiency in Microsoft Office packages is required
• Marketing experience preferred
• Scrum/Agile certification preferred