Associate Director, Product Management

Humana is a healthcare company offering insurance and healthcare services. The Associate Director, Product Management leads the Associate Technology Experience Product Management function, developing product talent and advancing practices, capabilities, and operating models. The role guides product discovery, prioritization, roadmap development, data-driven decision-making, performance measurement, and cross-functional delivery of associate and business outcomes.

Responsibilities:

• Lead the Product Management function for Associate Technology Experience (ATX), establishing clear expectations, standards, and accountability for the product team
• Develop, coach, and grow a high-performing team of Product Managers through hiring, performance management, mentorship, and career development
• Improve the quality and consistency of product discovery, roadmap development, prioritization, and product decision-making, ensuring teams focus on the highest-value opportunities for associates and the business
• Advance product management maturity by defining and evolving product practices, operating mechanisms, governance, and ways of working that improve effectiveness, transparency, and organizational alignment
• Strengthen the integration of customer research, experience measurement, analytics, operational insights, and market trends into product decisions, prioritization, and investment recommendations
• Establish and continuously evolve the product performance framework for ATX, defining outcome measures, product health indicators, adoption metrics, customer experience signals, and operational measures
• Strengthen product go-to-market and lifecycle practices by ensuring new capabilities are effectively communicated, customer impacts are understood, adoption strategies are defined, and product value is clearly demonstrated
• Partner closely with Engineering, Design, Research, Analytics, Operations, and other cross-functional leaders to align priorities, inform tradeoff decisions, and improve product outcomes
• Provide product leadership and recommendations that inform strategic planning, roadmap direction, and organizational priorities while ensuring product teams remain aligned to ATX objectives

Requirements:

• Bachelor's degree
• 8+ years of progressive experience in Product Management, including responsibility for product discovery, roadmap development, prioritization, stakeholder alignment, and measurement of customer and business outcomes
• 3+ years of people leadership experience, including coaching, performance management, talent development, and building high-performing teams
• Experience leading Product Managers responsible for enterprise technology products, services, or platforms, including products that are configured, integrated, or enabled through third-party technologies and vendor solutions
• Demonstrated success advancing product management maturity through the development of product practices, operating models, governance, performance measurement, and talent capabilities
• Experience building and scaling product organizations that use customer insights, experience data, analytics, and outcome measures to inform product decisions and prioritization
• Demonstrated ability to define, monitor, and use product health metrics, adoption measures, customer experience indicators, and business outcomes to evaluate performance and guide investment decisions
• Experience partnering with Engineering, Design, Research, Analytics, and Operations leaders to align priorities and improve product outcomes
• Proven ability to influence stakeholders and build alignment across complex, matrixed organizations
• Strong strategic thinking, problem-solving, and decision-making skills with the ability to balance customer needs, business objectives, operational considerations, and technical constraints
• Exceptional written, verbal, and executive communication skills
• Typically requires Bachelor's Degree or equivalent, 6+ years of product management and 3+ years of management experience
• Experience managing enterprise technology products, employee experiences, digital workplace capabilities, or internal-facing product portfolios, including products and services enabled through vendor platforms, commercial software, or third-party technology ecosystems
• Experience with service management, knowledge management, employee support, onboarding, productivity, or workplace technology experiences
• Experience introducing, scaling, or managing AI-enabled products, copilots, intelligent assistants, or enterprise productivity technologies
• Experience establishing or leading Product Operations capabilities, including product planning, governance, product performance measurement, and portfolio visibility
• Experience working within large, highly matrixed organizations where product success depends on influencing stakeholders across multiple business and technology teams
• MBA or advanced degree in Business, Technology, Product Management, Human-Centered Design, or a related field and/or experience