Senior Business Operations Analyst - CEV/Medicaid/SNAP

Gainwell Technologies is a healthcare technology company supporting health and human services programs. The Senior Business Operations Analyst supports operational performance, reporting, data analysis, workflow evaluation, compliance monitoring, and process improvement across Customer Eligibility Verification, Medicaid, and SNAP environments.

Responsibilities:

• Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives
• Serve as a subject matter expert for Medicaid eligibility verification and SNAP related public assistance workflows
• Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements
• Research operational issues, identify root causes, and recommend corrective actions
• Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness
• Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards
• Develop and maintain reports, dashboards, and business documentation
• Participate in operational reviews and client discussions as needed to support delivery objectives

Requirements:

• Bachelor's degree or equivalent relevant work experience
• 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments
• 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes
• Experience analyzing operational data, preparing reports, and identifying process improvement opportunities
• Strong analytical, organizational, problem-solving, and communication skills
• Proficiency with Microsoft Excel and reporting tools
• Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred