Project Manager

HealthChannels is a healthcare workforce solutions partner that combines a pre-professional workforce with AI technology to support care teams. The Project Manager owns end-to-end service implementation after sales close, managing client onboarding, scope and contracts, resources, stakeholder communication, project governance, and field teams through completion.

Responsibilities:

• Client Onboarding & Relationship Management: Seamlessly transition client relationships from the Business Development team. Lead kickoff meetings with key client and internal stakeholders to establish clear communication channels and project goals and road-map credentialing and onboarding procedures
• Scope & Contract Management: Finalize project scope, deliverables, and timelines after kick off call. Draft, update, and manage change orders or contract adjustments whenever requirements evolve. Send regular client updates and lead regular client calls to ensure continued communication throughout implementation
• Resource & Team Allocation: Determine project staffing and ambassador needs. Assign the internal team members and trainers to ensure project success, and oversee targeted hiring and credentialing/onboarding when specialized talent is needed
• Project Execution & Governance: Direct all phases of the implementation lifecycle, monitoring milestones, deliverables, and budgets to ensure on-time, high-quality completion
• Stakeholder Communication: Serve as the single point of contact for clients and internal stakeholders throughout implementation, delivering regular status updates and proactively resolving risks or escalations
• Field Team Management: Manage project field teams as assigned including, but not limited to, Lead Special Operations Ambassador(s), Special Operations Ambassadors, and entry level staff members hired to fill the needs of the project. Provide coaching, development, and progressive discipline (including separation) as needed

Requirements:

• Strong client-facing communication, negotiation, and conflict-resolution skills
• Demonstrated experience in resource planning, team allocation, and vendor/contract management
• Ability to balance strategic scope management with hands-on, day-to-day execution
• A college degree or 3 years equivalent experience
• 3–5+ years of experience in project management, client implementation, or professional services delivery
• background in healthcare
• PMP, CAPM, or Scrum certification
• Experience with Hubspot or other CRM
• eastern or central U.S. time zone