Staff Product Manager

BigPanda delivers agentic automation for IT operations, helping enterprises transform manual and reactive processes into intelligent, autonomous systems. The Staff Product Manager will lead the L1 Agent roadmap, conduct customer discovery, partner with engineering and go-to-market teams, and shape trusted AI-agent experiences for enterprise customers.

Responsibilities:

• Define and drive the L1 Agent roadmap, staying hands-on through delivery
• Partner with GTM teams across enablement, marketing, and launch activities
• Run customer discovery with design partners and enterprise users
• Partner closely with engineering to ship AI-native product capabilities
• Collaborate across product groups to ensure platform-wide alignment
• Shape how customers experience and trust the AI agent - conversational flows, transparency into agent decisions, and feedback loops that improve the product

Requirements:

• 5+ years as a Product Manager building B2B SaaS products end-to-end
• Track record of shipping AI or ML products to production
• Strong product-UX instincts, with a focus on experiences customers can adopt on their own
• Technical fluency - comfortable engaging with engineering on architecture and system design
• Experience running customer discovery, interviews, and design partner programs
• Experience partnering with GTM teams (sales, marketing, customer success) to shape positioning, enablement, and adoption
• Proven ability to lead product strategy from problem definition through go-live
• Comfortable operating in ambiguous, fast-paced environments
• Experience with observability and incident workflows, and the operator experience around the
• Founder or 0-to-1 product experience