Director, Project Management & Resource Operations

Logicalis provides professional services and technology delivery solutions. The Director, Project Management and Resource Operations leads the PMO and RMO, establishing scalable delivery governance, resource strategies, financial oversight, customer engagement, and data- and AI-enabled operational improvements.

Responsibilities:

• Leads the integrated PMO and RMO operating model, including project intake, project manager assignment, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure
• Establishes clear decision rights, standards, and accountability across PMO, RMO, Engagement Managers, practice leaders, sales, finance, delivery teams, partners, and customer stakeholders
• Builds forward-looking capacity and demand management capabilities using backlog, pipeline, resource availability, skills, utilization, and third-party capacity data
• Ensures projects are assigned the appropriate project leadership and technical resources based on customer needs, required skills, delivery complexity, availability, location, and financial considerations
• Defines and maintains a scalable project delivery framework with differentiated governance based on engagement value, risk, complexity, customer impact, delivery model, and contractual exposure
• Owns portfolio health reporting and executive governance, connecting delivery, financial, customer, schedule, scope, resource, and quality indicators
• Establishes thresholds and operating mechanisms for escalation, recovery planning, executive sponsorship, corrective action, and closure
• Leads project recovery efforts for high-risk or strategically important engagements and ensure corrective actions have accountable owners, dates, and measurable outcomes
• Governs delivery involving strategic vendors, subcontractors, and acquired organizations
• Ensures consistent application of the PMO operating framework while simplifying requirements where additional rigor does not improve customer or business outcomes
• Establishes customer experience standards across project initiation, planning, execution, escalation, communication, transition, and closure
• Ensures project managers provide proactive, transparent, and outcome-oriented customer communication
• Uses customer feedback, CSAT, escalation trends, closure reviews, and lessons learned to identify systemic improvement opportunities
• Serves as executive sponsor or escalation leader for high-risk and strategically important engagements
• Partners with sales and delivery leaders to restore customer confidence when execution, scope, resource, or communication issues place an engagement at risk
• Owns PMO and RMO operating performance, budgets, workforce planning, productivity, and cost management
• Establishes governance for project revenue, cost, budget consumption, estimate-to-complete, billing readiness, write-offs, change requests, and margin performance
• Identifies financial risk early and lead corrective actions in partnership with Professional Services leaders, finance, sales, and delivery
• Ensures scope changes and customer requests are evaluated promptly and converted into approved change orders when appropriate
• Monitors third-party labor usage, subcontractor performance, purchase-order coverage, and the financial impact of external delivery resources
• Provides executive portfolio reporting that supports fact-based decisions and timely intervention
• Develops the PMO and RMO workforce strategy, including role segmentation, capacity models, career paths, succession planning, hiring profiles, contractor use, and future skill requirements
• Creates differentiated project leadership capabilities across project coordinators, project managers, senior project managers, and program managers
• Ensures project management capability is matched to project rigor, financial exposure, technical complexity, and customer expectations
• Partners with Professional Services leadership to improve scheduling accuracy, utilization, resource-calendar reliability, and delivery continuity
• Establishes standards for subcontractor qualification, onboarding, performance, and replacement
• Builds a culture of customer obsession, ownership, timely escalation, financial discipline, continuous improvement, and data-based decision-making
• Improves the quality, consistency, and timeliness of project, financial, customer, capacity, and resource data
• Develops and executes an automation and AI roadmap for PMO and RMO operations, including status reporting, meeting follow-up, risk detection, resource recommendations, scope-change identification, financial alerts, and project closure
• Establishes appropriate human review, data governance, access controls, and accountability for AI-enabled processes
• Measures adoption, productivity gains, decision quality, customer impact, and financial value from platform and automation investments
• Partners with sales, solution leaders, and delivery practices to qualify complex opportunities, validate delivery assumptions, assess risk, and strengthen project governance before contract execution
• Provides project leadership input into statements of work, delivery plans, resource models, dependencies, acceptance criteria, governance, and change-control provisions
• Supports integration, transition, and transformation initiatives that require structured cross-functional program leadership
• Acts as the senior PMO and RMO advisor to Services and company leadership
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
• Supports and conducts self in a manner consistent with customer service expectations
• Directly supervises PMO Team Managers and Project Managers in Project Management Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements:

• Bachelor's Degree in a related field
• 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations
• 7 or more years of leadership experience, including responsibility for managers and geographically distributed teams
• Demonstrated experience leading a PMO, RMO, professional services operations function, or comparable delivery organization
• Proven responsibility for project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement
• Experience leading complex technology programs involving contractual, budgetary, resource, vendor, and customer-accountability requirements
• Demonstrated success improving project predictability, customer experience, margin protection, operational scalability, and executive visibility
• Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery
• Strong executive communication skills and experience working with senior customer and internal leadership
• PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification beneficial
• Customer obsession and ownership mindset
• Financial and commercial acumen
• Portfolio-level judgment and executive decision support
• Ability to translate strategy into scalable operating processes and measurable outcomes
• Exceptional communication, influence, negotiation, and conflict-resolution skills
• Ability to lead organizational change and increase adoption of new processes, platforms, and ways of working
• Strong analytical capability with a disciplined approach to metrics, data quality, forecasting, and continuous improvement
• Ability to attract, develop, hold accountable, and retain high-performing talent
• Project Management Professional (PMP) or equivalent project/program management certification preferred