Data Center, Operations/Onsite Support Engineer

Data Center, Operations/Onsite Support Engineer

Memphis, TN (Onsite)

12 months

• Resident must be flexible in working during the weekends and holidays when customer
  requires.
• Strong Customer communication skills, both verbal and written
• Ability to work well within an onsite team in a dynamic environment
• Flexible schedule, including ability to support after hours and/or weekend schedules
• Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities:

• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast-paced environment

Must have skills:
Basic Network experience
Experience reading Linux logs
Linux cli experience

Nice to have skills:
RoCE network experience
Nvidia GPU/NIC experience is a plus

Scope:
Provide day-to-day data center operational support
Escort and coordinate with dispatched field engineers
Manage parts shipping, receiving, and inventory
Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
Coordinate with colocation teams for power, cooling, and facility maintenance activities
Execute customer-directed system and version updates
Proactively monitor servers and notify customers of issues
Open and manage service requests; triage and coordinate break/fix activities with Dell support
Perform troubleshooting, log collection, and follow vendor-recommended resolutions
Support firmware upgrades and hardware break/fix activities
Handle parts replacement and hardware deployment
Perform OS installation, GPU configuration, and any testing
Conduct system testing and validation to ensure operational readiness
Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.