Customer Service Representative | Remote Career

Globe Life AO provides life, accident, and supplemental health insurance benefits and client support to working families. The Virtual Client Relations Consultant serves clients through virtual appointments, explains insurance and benefit options, guides enrollment, provides ongoing customer service, and develops client relationships in a remote environment.

Responsibilities:

• Meet with clients virtually through Zoom and phone appointments
• Welcome and guide new clients through the enrollment process
• Listen to client needs, priorities, and financial protection goals
• Answer questions clearly, accurately, and professionally
• Provide ongoing customer service and follow-up
• Build long-term relationships through trust, consistency, and exceptional service
• Assist existing clients with applicable policy reviews and beneficiary updates
• Explain available life, accident, and supplemental health insurance options
• Help clients understand coverage features and available benefits
• Provide personalized recommendations based on individual needs
• Guide clients through applications and enrollment documentation
• Ensure clients understand their selected coverage
• Maintain accurate digital client records and follow-up information
• Participate in structured virtual onboarding
• Attend ongoing coaching and training sessions
• Develop stronger communication, presentation, and relationship-management skills
• Receive mentorship from experienced leaders
• Participate in leadership development opportunities
• Stay current on products, systems, and applicable requirements

Requirements:

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Active listening skills
• Professionalism, integrity, and reliability
• Self-motivation and personal accountability
• Strong organization and time management
• Problem-solving and critical-thinking skills
• Positive, solutions-focused attitude
• Ability to work independently from home
• Coachability and willingness to learn
• Comfort using virtual communication and web-based technology
• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be willing and able to obtain the required state Life & Health Insurance License
• Be at least 18 years of age and legally eligible to work in the United States
• self-motivated, coachable, comfortable working independently