Job Title: Help Desk Specialist
Job Id :26-04982
Location: Phoenix ,AZ
Duration:04 Months on W2 Contract

Job Description:

Seeking a Help Desk Specialist to provide Tier 1/Tier 2 technical and application support for the Human Services Department’s Microsoft Dynamics 365 system.

Responsibilities:

Serve as first point of contact via phone, tickets, and email.
Troubleshoot and resolve Tier 1/Tier 2 incidents and service requests.
Support Microsoft Dynamics 365 and other business applications.
Handle account access, permissions, password resets, and unlocks.
Document incidents, troubleshooting, resolutions, and escalations.
Triage technical, application, data, security, and business-process issues.
Assist with system implementations, upgrades, migrations, and technology changes.
Create knowledge-base articles, SOPs, user guides, FAQs, and training materials.
Provide end-user training as needed.

Required Qualifications:

2 years of recent Tier 1 technical help desk experience.
High school diploma or GED.
Experience with troubleshooting and end-user support.

Preferred:

Associate’s degree or higher in Computer Science/related field.
CompTIA A+, HDI Support Center, or Microsoft certification.

Additional Requirements:

Valid Arizona driver’s license.
Ability to obtain Arizona DPS Level 1 Fingerprint Clearance Card.
Background check required; drug screen not required.
Assignment duration: 3–4 months.

Help Desk Specialist

Key skills

About this role