Onsite, third shift (after hours) work in Binghamton NY
Available shifts:
Monday - Friday:
3rd Shift - 1:00AM - 10:00AM
Weekend Schedule: Saturday - Tuesday
12:00AM - 12:00PM
12:00PM - 12:00AM
Available shifts:
Monday - Friday:
3 rd Shift - 1:00AM - 10:00AM
Weekend Schedule: Saturday - Tuesday
12:00AM - 12:00PM
12:00PM - 12:00AM
- Primarily onsite troubleshooting and resolving complex technical problems on AI Servers equipment in an enterprise environment
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
- Ensure escalation situations are managed and corrected quickly and professionally
- Provide 2nd line support to the reseller/distributors in all aspects of customer support
- Have a very high level of enterprise solution product knowledge
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Provide and contribute information such as fault triage and training materials
- Run tests and simulations at our facility to assist with problem-solving
- Travel to the field to train and or resolve customer issues
- Train new service engineers
- Able to work under Technical Account Manager direction and take ownership of customer base
- Demonstrate ability to be self-sufficient in the field
- Able to defuse challenging situations
- Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
- Determines requirements and/or root cause of technical issues by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- The ability to produce meaningful reports and metrics is a plus
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Travel is required
Required Skills:
5+ years of experience in servicing complex X86 systems and parts (relevant school or military experience will be considered)
Work experience in a large enterprise or certification in Windows and Linux environments is a plus
Emphasize break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
Strong written and verbal communication skills, project management skills, solid time management skills
Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
Must possess an excellent ability to create plans and follow up on planned actions
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
Individuals must be able to work effectively in a high-pressure environment - Full professional proficiency in English (read/write/speak) - Must be punctual and detail-oriented
Desired Skills:
Applicable degree, training, certification
Linux Experience
AI server or GPU experience
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
