Divisional Communications Lead

Software Guidance & Assistance, Inc., (SGA), is searching for a Divisional Communications Lead for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY.

Seeking a Divisional Communications Lead to support Cyber, Data, Risk & Resilience (CDRR), a global Technology division operating at the intersection of cybersecurity, data, technology risk, fraud, and non-financial risk. This role is responsible for translating complex cyber, risk, resilience, and technology topics into clear, audience-appropriate communications that inform, engage, and influence employees, senior leaders, and key stakeholders across the Firm. This role reports to the CDRR Chief of Staff.

This is a high-execution, content-heavy communications role. The successful candidate will not only help shape communications strategy but will also own the day-to-day delivery of communications from concept through distribution: drafting, editing, stakeholder review, approval routing, calendar management, channel execution, quality control, and post-send follow-up. The role supports a broad portfolio of communications including executive messages, organizational announcements, divisional newsletters, Firmwide and Technology-wide risk communications, cyber awareness content, employee engagement campaigns, Open Forum / town hall communications, intranet content management, and major multi-week internal threat awareness campaigns.

Responsibilities:
Communications Strategy & Planning

• Lead planning and execution of CDRR's communications portfolio, translating divisional priorities into audience strategy, messaging, channels, timing, and approvals aligned with Technology-wide and Corporate Communications standards.
• Maintain a forward-looking calendar and editorial cadence across newsletters, executive communications, campaigns, Open Forums, and risk/cyber awareness content, managing multiple concurrent workstreams at varying lifecycle stages.
• Maintain audit-ready approval trails, version control, and distribution records.

Content Development & Editorial Production

• Own the full content lifecycle for assigned communications: intake, drafting, editing, factchecking, stakeholder review, approvals, quality control, distribution, and archiving.
• Draft and edit executive communications for CDRR senior leaders - organizational announcements, leadership memos, and sensitive or high-visibility messaging - partnering with Chiefs of Staff and SMEs to validate content.
• Produce a high volume of communications across formats - emails, newsletters, alerts, memos, intranet posts, and campaign copy - and own recurring newsletters such as "We Are CDRR," the bi-monthly newsletter for the global divisional audience.
• Apply rigorous quality control - proofreading, link checks, distribution-list validation, sender verification - and drive review/approval workflows across CDRR leadership, Technology Communications, and Corporate Communications before any broad distribution.

Campaign & Firmwide Communications

• Drive communications execution for major CDRR and Technology/Firmwide threat awareness initiatives, including building campaign plans, tracking dependencies, and coordinating Creative Services and other stakeholders through completion.
• Lead or support communications to CDRR, Technology-wide, or Firmwide audiences, including cyber/information security alerts and policy communications, partnering with SMEs to translate complex technical topics into clear, actionable messaging.

Stakeholder Management & Governance

• Serve as the central coordination point across CDRR, Technology Communications, Corporate Communications, divisional leadership, and SMEs, supporting recurring forums to align messaging, manage cadence, and resolve competing priorities.
• Maintain editorial standards, templates, runbooks, and repositories to support consistent, repeatable execution, and ensure appropriate review, approval, and confidentiality handling across all communications.

Employee Engagement & Events

• Support communications for the quarterly CDRR Open Forums and other engagement events - drafting and distributing invitations, agendas, and follow-ups, and coordinating logistics with event owners and CDRR leadership.
• Support communications governance for external recognition, awards, and other divisional management activities, coordinating submissions and related content with relevant stakeholders.

Metrics, Continuous Improvement & Innovation

• Track readership, participation, and campaign performance to refine cadence, format, and channel strategy, conducting post-send/post-campaign reviews to improve future communications.
• Identify and implement AI, automation, and agent-based tools to improve communications workflows, partnering with Technology teams to pilot and scale solutions that enhance productivity and consistency.

Required Skills:

• Exceptional writing, editing, and editorial judgment - able to draft polished executive communications, newsletters, alerts, and campaign copy, and to identify the right message, audience, tone, and channel under time pressure.
• Ability to translate technical cyber, technology risk, data, fraud, and resilience topics into clear, actionable messaging for audiences with varying levels of technical fluency.
• Strong command of brand and editorial standards, adapting voice and tone by audience while safeguarding consistency with Firm, Technology, and CDRR identity guidelines.
• Strong execution discipline and process management, owning communications end-to-end - intake, drafting, approvals, distribution, archiving, and follow-up - with high attention to detail, including proofreading, factchecking, and link/sender validation.
• Excellent stakeholder management and collaboration skills, including the ability to coordinate and build trust across senior leaders, SMEs, Technology and Firmwide communications functions, and global partners.
• Experience operating in a fast-paced, matrixed, global environment, managing competing priorities and shifting timelines across multiple active deliverables.
• Ability to work with discretion and sound judgment, particularly when handling sensitive organizational, regulatory, cyber, risk, or leadership communications.
• Comfort with metrics and continuous improvement, including the ability to interpret engagement data and channel performance to refine future communications.
• Proficiency with Microsoft Office and collaboration tools, including M365 Copilot, PowerPoint, Word, Outlook, Teams, OneNote, and related content-management platforms; comfort working with AI and agent-based tools used across existing divisional workflows.
• Experience with internal, executive, or change communications in a large, complex organization; financial services, Technology, cybersecurity, risk, regulatory, or other highly controlled environment experience preferred.

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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