Bilingual Healthcare Customer Service Representative - 2nd Shift

Health Marketing is seeking a Bilingual Healthcare Customer Service Representative to handle inbound and outbound calls in a high-tech environment. The role focuses on resolving insurance, billing, and payment inquiries, assisting patients or account holders, monitoring payment plans, and complying with HIPAA and FDCPA requirements.

Responsibilities:

• The Remote Bilingual Healthcare Customer Service Representative handles inbound and outbound calls in a high-tech environment to resolve insurance, billing, and payment inquiries
• Making and answering client calls, resolving billing issues, obtaining payments or payment arrangements, responding to client requests professionally, monitoring payment plans, and adhering to relevant laws such as HIPAA and FDCPA
• Following client-specific protocols, investigating inquiries, and providing clear explanations to patients or account holders

Requirements:

• Candidates should have at least 1 year of experience in a call center or customer service role involving public contact
• Strong organization, multitasking abilities, and flexibility for various schedules, including evenings and Saturdays, are essential
• Bilingual candidates will support bilingual calls
• Knowledge of healthcare terminology, billing, and insurance