Customer Success Manager / Enterprise Account Lead (1099 Contractor)

A2AC builds compliance and state-memory infrastructure for AI to make autonomous agents auditable. The company is seeking a Customer Success Manager to serve as the primary point of contact for enterprise clients, managing high-touch client experiences, relationships, account growth, and retention while working directly with the founder.

Responsibilities:

• Own the Enterprise Client Experience: Welcome new enterprise accounts, run virtual check-ins, and make every client interaction feel high-touch and seamless
• Build & Retain Relationships: Keep enterprise clients engaged, answer their questions, and drive account expansion and retention
• Represent A2AC In Person: Join local co-working days, attend networking events, host enterprise client meetings in Seattle, and travel for key opportunities
• Work Directly with Leadership: Collaborate closely with the founder to capture client feedback and directly influence our enterprise strategy

Requirements:

• You have a track record of leadership in high-energy, high-touch environments—whether leading recruitment efforts, captaining spirit or performance teams, or directing major campus traditions
• You know how to command a room, make people feel instantly welcome, and keep energy high
• You thrive in an independent, commission-driven environment where your drive and relationship skills dictate your earning potential
• You stay on top of calendars, client follow-ups, and logistics without missing a beat