Staff DevOps Engineer

Duetto is a global technology company transforming the hotel industry through innovative hospitality technology solutions. The company is seeking a highly experienced Staff DevOps Engineer to design, implement, and maintain scalable, secure, and reliable systems, while driving architecture decisions, automation, security, and high availability across AWS-hosted SaaS products.

Responsibilities:

• Architect and implement infrastructure solutions to facilitate seamless migration of critical systems while ensuring uptime, reliability, and a high-quality experience for end users
• Design, develop, test, and maintain tools and processes to efficiently manage and operate SaaS products hosted on AWS, with a focus on scalability and automation
• Partner with developers to enhance the reliability, performance, scalability, and security of server and application architectures
• Build and maintain critical components of our infrastructure, emphasizing robustness, security, and high availability to meet demanding service-level expectations
• Foster strong cross-team collaboration by driving engagement, promoting shared goals, and ensuring alignment across technical and non-technical teams
• Lead efforts to ensure systems are secure by default, addressing vulnerabilities proactively and implementing best practices for cybersecurity preparedness
• Be willing to learn and adopt AI in DevOps/SRE workflows
• Be the last line of support for services that thousands of customers (hotels, resorts, casinos, etc.) around the world depend on 24/7
• Troubleshoot on-call incidents to ensure rapid resolution and minimal service disruption. Participate in detailed Root Cause Analysis (RCA) to identify underlying issues and work cross-functionally to implement preventative measures and long-term solutions, ensuring similar problems are avoided in the future
• Design and build tools that other engineers use to work more effectively, while providing technical guidance and mentorship to other DevOps engineers and teams across the company

Requirements:

• 7+  years of experience in an Ops, DevOps or SRE role
• Experience in System Design and Architecture
• Engineer-level experience with networking and security concepts
• Understanding of fundamentals behind load balancing technologies
• Experience collaborating with engineers on architecture decisions
• Experience administering Cloud Computing Services such as Azure, or GCP, including working knowledge of permissions structures, multi-account management structures, and single sign-on(SSO)
• Experience with AWS ecosystem tools such as AWS IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, CloudTrail
• Experience with security compliance certifications such as SOC2
• Experience working in an environment with a heavy emphasis on DevOps and Service Reliability mindset
• Experience provisioning, configuring, administering, and using enterprise monitoring ecosystems like Prometheus, Grafana, DataDog or similar
• Experience with CI/CD Tools such as GitHub, GitHub Actions, JFrog Artifactory, Jenkins, and GitOps methodologies
• Experience using and writing infrastructure-as-code using Terraform
• Experience with configuration-management toolsets such as Chef or Puppet
• Experience managing infrastructure and contributing as part of a multi-user infrastructure team, using Terraform and associated toolsets
• Fluency in reading Java, Ruby, Bash/Zsh, HCL, Python and Javascript
• Strong experience in troubleshooting and resolving complex on-call incidents with a focus on minimizing service disruption and downtime
• Proven ability to lead and participate in detailed Root Cause Analysis (RCA) processes to identify and address underlying issues effectively
• Demonstrated expertise in implementing preventative measures and long-term solutions based on RCA findings to ensure recurring issues are mitigated
• Experience constructing and maintaining build/deploy automation tooling
• Ability to work both independently and within a team environment
• A passion for technology with a drive to stay up to date with technology and best practices
• • Team Player - Works well with others, highly collaborative and acts as a strong partner to other team members and functions
• • Execution - Desire to work on a fast paced team and help set direction and architecture
• • Creativity - Thrives in an environment without a set playbook
• • Quality - Takes pride in delivering robust and high quality implementations
• • Ownership - Enjoys owning and driving projects
• Experience configuring Layer 7 load-balancing is a plus
• Experience administering Cloud Computing Services such as AWS (preferred)
• Experience with containers and container orchestration tools such as ECS/EKS (a plus)
• Relevant SOC2 experience is also a plus