Vice President, Product Design

Housecall Pro provides software solutions that help home service professionals streamline operations, scale their businesses, and save time. The Vice President of Product Design will lead the product design function, oversee and scale the design organization, drive user-centered innovation, and collaborate cross-functionally to deliver high-impact products and experiences.

Responsibilities:

• Define the vision for the product design function, ensuring it aligns with the company’s overall mission and objectives
• Lead and scale a high-performing design organization, mentoring and developing design leaders and fostering a culture of creativity, innovation, and growth
• Oversee the development and execution of design strategies that drive innovation, enhance the user experience, and deliver measurable business results
• Collaborate with executive leadership and cross-functional teams (product management, engineering, marketing) to ensure design is integrated into all aspects of the product development process
• Champion the value of design thinking across the company, advocating for a user-centered approach in product development and strategic decision-making
• Establish key performance indicators (KPIs) to monitor the effectiveness of design initiatives, using data-driven insights to improve outcomes and optimize processes
• Drive the development and scaling of a generative design system to ensure consistency, efficiency, and innovation across the product
• Identify opportunities for new design processes, tools, and technologies that enhance the company’s competitive advantage

Requirements:

• 15+ years of experience in product design, with at least 10 years in a leadership role managing large design teams
• Experience working with SaaS / Fintech platforms
• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
• Experience successfully  leading design teams in developing innovative, customer-focused products at scale
• Strong understanding of user-centered design principles, interaction design, and design systems
• Experience collaborating with senior leadership and cross-functional teams to influence product strategy and drive business growth
• Exceptional leadership skills with the ability to inspire and grow a high-performance design team
• Strong communication and influence, with the ability to advocate for design at the executive level and drive cross-functional collaboration
• Strategic thinker who balances visionary design leadership with operational efficiency and execution
• Deep understanding of design metrics and data-driven decision-making, using insights to continuously improve design outcomes
• Passion for user experience and a relentless focus on delivering world-class design solutions that drive business impact
• Understanding and personal mastery of how designers use AI successfully in the agentic development process