Data Analyst

Talkspace is an online mental healthcare company committed to making quality therapy accessible. The Data Analyst will support the product development of an agentic behavioral health platform by building data warehouse foundations, analyzing product and network data, creating dashboards and reports, and translating insights into actionable strategies for stakeholders and senior leadership.

Responsibilities:

• Develop and refine data visualizations that clearly communicate outcomes, network performance, and user engagement trends to stakeholders
• Create automated quality reports and network performance dashboards using Looker and other tools
• Deeply understand and analyze user pathways, business outcomes, and the dynamics of our provider/partner network
• Conduct thorough quantitative analyses to support business strategies
• Utilize your expertise in SQL and Python to manage business and provider data effectively
• Collaborate with business, finance, marketing and cross-functional teams to provide data-driven insights supporting product development and provider network operations
• Navigate the intricacies of a multi-sided marketplace, understanding different stakeholder needs and market drivers
• Engage with both technical and non-technical stakeholders to transform complex data insights into understandable and actionable strategies for enhancing customer service and provider engagement
• Work closely with a seasoned Data Science team to leverage advanced analytics in shaping business and network intelligence strategies
• Create and present easily digestible and actionable recommendations to senior leadership, influencing key decision-making processes
• Build, and maintain robust, documented, and scalable data models (e.g., using dbt) within the data warehouse to support downstream reporting and analytical needs
• Collaborate with engineering teams to optimize data ingestion processes (ETL/ELT) and ensure the timely availability of high-quality data
• Metrics include model accuracy, latency, conversation depth, and user adherence to behavioral protocols

Requirements:

• 3-5 years of experience in an analytical role
• BA/BS in a quantitative field like statistics, applied mathematics, economics, computer science, or equivalent experience
• Proficiency in SQL, python, and Excel / Google Sheets
• Comfortable with statistics and data manipulation
• Advanced skills in data visualization tools like Looker or Tableau are essential
• Experience with product analytics tools like Mixpanel
• experience with healthcare data (patient outcomes, capacity planning, etc.) a plus
• Experience with leveraging GenAI tools is a plus