Student Financial Customer Service Analyst

Howard University is seeking a Student Financial Customer Service Analyst to serve as a trusted financial resource for students and families. The role provides customer service, reviews student accounts, resolves billing discrepancies with campus offices, and supports accurate account management and university revenue protection.

Responsibilities:

• Serve as a primary point of contact for students, responding to financial inquiries via phone, email, in person, and during some nontraditional hours
• Conduct comprehensive student account reviews and identify discrepancies
• Laise with Cashiering, Bursar Systems, Registrar, Auxiliary Services, and Financial Aid to resolve billing issues and ensure accurate updates
• Educate students on billing policies, deadlines, payment options, and the financial implications of academic actions
• Document interactions, maintain accurate case notes, and ensure timely account resolution
• Provide high-quality, empathetic guidance to support student persistence and financial clarity

Requirements:

• Bachelor's degree
• an equivalent combination of education and directly related experience may be considered
• Experience in customer service and/or financial operations
• Ability and willingness to work evening or nontraditional hours based on program needs
• Strong written and verbal communication skills with the ability to provide accurate, empathetic guidance
• Demonstrated ability to analyze accounts, problem-solve, and coordinate with multiple campus offices
• Bachelor's degree preferred
• Experience in customer service and/or financial operations, ideally in higher education or a service-focused environment
• Experience supporting adult or nontraditional learners strongly preferred