ServiceNow Lead Technical Consultant - ITOM

About the Role

Lead ITOM consultant who is an expert with Service Mapping and Event Management.

Responsibilities

• Lead ITOM consulting activities focused on Service Mapping and Event Management.
• Participate in a potential onsite workshop the week of 12/7 - 12/11 in Santa Clara, CA.
• Work within West/Central working hours.

Scope is as follows:

Service Mapping

• Implement Service Mapping for up to 20 services, with a map of CIs and their relationships for each business service.
• Configure agreed tag-based service families (no more than 5 key/value pairs); tag-based governance is in scope.
• Analyze up to 20 supported cloud vendor infrastructures, gather credentials and plan Discovery schedules so cloud infrastructure is populated in the CMDB on a recurring schedule.

Event Management

• Assist with up to 2 MID Server installations and with deploying and validating up to 40 Agent Client Collectors.
• Configure 1 out-of-the-box pull connector and the push connector(s) (names still to be added in the SOW).
• Per source: up to 10 event rules (transform, ignore, threshold), 10 alert management rules, 4 alert correlation rules using standard filters, and 4 workflows that trigger SCC remediation scripts from alerts.
• Up to 8 out-of-the-box checks, plus 1 custom check and 1 policy.

Required Skills

• Expertise as a Lead ITOM consultant.
• Expert with Service Mapping.
• Expert with Event Management.

Required Certifications

• CSA, CIS - Service Mapping, CIS - Event Management