Sr. Software Applications Development Engineer

Omnicell is committed to transforming pharmacy care through technology and services that improve clinical and business outcomes. The Professional Services Software Deployment Engineer III executes complex software implementation and deployment projects for pharmacy and health plan clients, installs and configures applications and databases, and serves as a technical escalation point. The role also partners with clients and internal teams to manage project risks, resolve technical issues, and improve products and deployment processes.

Responsibilities:

• Subject matter expert and product consultant
• Execute on all aspects of complex software implementation projects and other assignments
• Provide input on project scope, forecast, resources, and deliverables within specified deadlines while continuously assessing the client’s ability to change relative to the agreed scope
• Work directly with the client project management team throughout all project phases
• Conduct customer virtual project calls as needed
• Proactively identify significant project risks, work with project lead to develop mitigation strategies, escalate to leadership, and implement approved mitigation steps
• Attend project update stand up meetings with the client and project team
• Review documentation and verify customer assets to provide reliable BI to all departments in the organization
• Deploys applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux
• Installs and configures databases and deploy web products to clients
• Installs, configures, and tests all components to the expected revisions and performance standards
• Act as a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client
• Manage and prioritize multiple tasks while working independently
• Demonstrate effective communication skills with a wide range of clients, both internal and external
• Follow existing deployment processes, identify process improvements, document specific process/project requirements for customers, and system configurations
• Partner with project managers to diligently maintain all records in a central repository for ease of reference during and after deployment
• Facilitate technical discussions, be able to resolve high-level project issues
• Lead technical tasks to resolve issues, track bug fixes, escalate persistent and/or critical issues during the deployment process
• Utilize strong influence and persuasion skills to reset expectations to project changes as needed - across all parties

Requirements:

• Ability to facilitate meetings with a high level of effectiveness
• Strong negotiation/problem solving skills
• Exceptional organizational skills
• Ability to reason in “real time”
• Outstanding interpersonal, written and oral communication skills
• Highly technical and analytical with the ability to collaboratively engage customers, 3rd party vendors, and internal team members in an effective and supportive manner
• Advanced troubleshooting and problem-solving skills utilizing science and engineering education to arrive at practical solutions
• Ability to multi-task and manage time efficiently
• Detail-oriented, independent and able to adjust to changing priorities
• Proven track record of success in managing multiple projects/multiple presentation deadlines at one time
• Experience with Linux/Unix/Windows, and with Postgres database as well as installing applications on Windows or Linux servers
• Working knowledge of server hardware and network configurations, web server technology, and SSL security
• Experience with SaaS technologies such as microservices, docker/containers, and Kubernetes and proficiency with Bash/Ruby
• Proficiency with software tools like Confluence, Jira, Excel, PowerPoint, Word, and Slack used to divide complex projects into related sub-tasks, manage critical path tasks, and track resources, deadlines, and milestones
• College degree in a Computer Systems related field
• Three years of demonstrated work experience in healthcare / pharmacy
• In lieu of College Degree, applicants must meet all following requirements: High School Diploma/GED, Technical Certification in Information Systems / Technology, a minimum three years' systems engineering experience within a healthcare technology or pharmacy systems
• Bachelor's degree in a Computer Systems related field
• 3+ years of demonstrate project management work experience in healthcare / pharmacy
• Pharmacy or clinical operations work experience
• Experience with effectively presenting technical information to leadership
• Experience with container technologies such as Docker and Kubernetes
• Strong Linux skills
• High degree of competence in Bash and Shell
• Ability to shift from one project to another in an agile work environment
• Kubernetes distros such as OpenShift, RKE2 and/or Tanzu
• Experience with Gitlab, Jenkins, Artifactory
• Experience with server and or desktop virtualization
• Virtualization Infrastructure Experience with VMware or similar virtualization tools
• Networking experience – TCP/IP, DNS, NetBIOS, switching, routing, VLANs
• Experience with at least one public cloud environment, such as Amazon Web Services or Microsoft Azure