Paas Delivery Lead – Project Manager

Sprezzatura is a mission-driven technology company delivering secure, scalable, and human-centered digital solutions for government transformation. The PaaS Delivery Lead provides strategic and operational leadership for the PaaS Delivery workstream, overseeing product lifecycle requests, project managers, customer relationships, vendor and system integrator coordination, security approvals, risk management, and executive reporting.

Responsibilities:

• Lead and coordinate the PaaS Delivery workstream and the project managers supporting PaaS delivery
• Provide oversight across concurrent PaaS delivery activities and maintain a platform-agnostic perspective across the portfolio
• Provide direction to PaaS Delivery resources, balance workload and priorities, and maintain awareness of team capacity, performance, morale, and delivery health
• Set and maintain consistent delivery, quality, documentation, communication, and escalation practices across the workstream
• Execute against Federal and Executive-level goals and OKRs and support data calls, executive briefings, and leadership reporting
• Oversee PaaS product requests across the delivery lifecycle, ensuring information is accurate and current in the designated system of record, including required fields, notes, attachments, links, tasks, and related records
• Coordinate schedules, milestones, dependencies, risks, blockers, stakeholder communications, and delivery documentation, including risk registers
• Understand and communicate the VA PaaS lifecycle and associated processes to internal and external stakeholders
• Support data integrity, change management, and continuous process improvement across SOPs, job aids, lifecycle artifacts, intake, cybersecurity coordination, and delivery operations
• Remove programmatic impediments and coordinate resolution of issues that could delay delivery
• Establish and maintain effective relationships with VA customers, DTC leadership, delivery teams, and other Product Lifecycle stakeholders
• Maintain regular, omni-directional communication regarding delivery status, schedules, milestones, risks, dependencies, blockers, and required actions
• Work with stakeholders to understand business requirements and coordinate the appropriate product and delivery path
• Facilitate regular check-ins with team members and serve as a primary point of contact for delivery team support
• Identify, document, manage, and escalate Federal and business customer risks, issues, and concerns with clear impact assessments and recommended mitigation strategies
• Serve as a key coordination point among platform vendors, VA stakeholders, and System Integrators (SIs) responsible for configuring and implementing applications on DTC-governed platforms
• Establish and maintain strong working relationships with platform vendors supporting DTC’s PaaS ecosystem, coordinating platform-level questions, dependencies, risks, and delivery concerns
• Engage with SIs weekly to review active implementations, delivery status, upcoming milestones, dependencies, risks, blockers, and issues affecting applications being configured on DTC platforms
• Work with SIs throughout the application delivery lifecycle to align implementation activities with applicable DTC platform governance, delivery processes, technical requirements, and security expectations
• Coordinate across SIs, platform teams, cybersecurity, Product Lifecycle, Business Owners, and other stakeholders to identify dependencies and drive resolution of cross-team delivery issues
• Ensure SIs understand DTC processes, requirements, and actions necessary to move applications successfully through the PaaS product lifecycle
• Escalate systemic or cross-platform issues and facilitate alignment among the appropriate technical, delivery, vendor, and customer stakeholders
• Support delivery across Salesforce, Microsoft, Pega, Appian, and MuleSoft as part of the PaaS portfolio
• Coordinate with delivery, cybersecurity, VA, vendor, and SI stakeholders to support required security approvals and deployment readiness
• Ensure applicable deployment requirements are addressed, including authentication and access requirements
• Maintain working knowledge of federal security authorization processes applicable to technology delivery, including ATO and FedRAMP considerations

Requirements:

• U.S. Citizen or Permanent Resident (Required)
• Ability to obtain and maintain a Public Trust clearance
• 8+ years of industry experience in PaaS delivery, program management, product lifecycle management, or related discipline
• 5+ years operating in complex, cross-functional environments
• Demonstrated experience leading delivery teams and coordinating across intake, cybersecurity, and engineering stakeholders
• Demonstrated project and program management experience, including schedules, timelines, dashboards, risks, and stakeholder communications
• Customer-facing federal government project-management experience
• Working knowledge of the software development lifecycle
• Deep understanding of PaaS delivery lifecycle and governance models
• Strong risk management and root cause analysis capabilities
• Experience overseeing structured product request tracking systems (e.g., Salesforce or equivalent platforms)
• Proven ability to manage capacity planning and performance reporting
• Ability to distill complex operational data into executive-ready insights and recommendations
• Executive-level written and verbal communication skills
• Proactive leadership style with strong prioritization and delegation capability
• Ability to connect people, processes, and systems across distributed teams
• Strong change management experience across SOPs, job aids, and lifecycle documentation
• High responsiveness, ownership mindset, and ability to manage multiple concurrent priorities
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Demonstrated ability to lead and collaborate in a dynamic, cross-functional environment
• Ability to effectively prioritize work as requirements change
• Bachelor's degree or progress towards completion
• federal or VA experience strongly preferred
• technical project-management experience preferred
• Experience supporting Department of Veterans Affairs programs
• Familiarity with federal cybersecurity coordination processes within PaaS approval workflows
• Experience supporting OKR-based execution models
• Prior people management or formal team leadership experience
• Experience driving operational maturity within government technology programs
• Experience working within a federal government environment
• PMP certification
• Agile/Scrum experience
• Certified Scrum Master is a plus
• Working knowledge of federal cybersecurity authorization processes, including ATO and FedRAMP requirements
• Experience supporting enterprise SaaS/PaaS delivery or product lifecycle activities