Lead Product Manager

Hyland is a provider of enterprise content and intelligence solutions. The Lead Product Manager will own the strategy, roadmap, and execution of an AI-driven enterprise search and decision-support product, leading customer discovery and partnering with engineering, marketing, sales, and solution engineering. The role focuses on responsible AI adoption, technical product delivery, differentiation, and customer-facing enablement.

Responsibilities:

• Own and evolve the product roadmap as a living expression of strategy, customer value, and business outcomes; balance near-term delivery with long-term innovation in AI-powered search and decision support; connect customer problems, market trends, and business priorities into a clear product direction
• Lead continuous customer discovery through interviews, pilots, and feedback loops; validate problem statements, solution approaches, and value hypotheses using real customer evidence; translate discovery insights into roadmap decisions and measurable outcomes
• Partner closely with engineering to define requirements for AI-powered capabilities — including search, retrieval, enrichment, and agent-based workflows leveraging RAG, Graph RAG, and agentic orchestration — guiding execution from ideation through launch, iteration, and optimization
• Maintain strong awareness of the AI, enterprise search, and intelligent knowledge systems landscape; track emerging approaches across generative AI and AI-assisted decision making; apply competitive insights to influence roadmap, differentiation, and positioning
• Partner with Marketing, Solution Engineers, and Sales to articulate clear product value and differentiation; support enablement materials, demos, release narratives, and customer-facing content; translate technical progress into outcome-focused messaging for internal and external audiences
• Serve as a trusted product voice across engineering, marketing, solution engineering, sales, and leadership; influence decisions through clarity, credibility, and data-driven reasoning; shape thought leadership and mentor and collaborate with peers and cross-functional partners

Requirements:

• 5+ years of proven experience as a Product Manager owning complex technology products, with strong understanding of enterprise software and full product lifecycle management
• Ability to collaborate deeply with engineering teams, reason about technical tradeoffs, and maintain delivery momentum while anticipating dependencies and risks
• Proven ability to build strong customer relationships and lead problem discovery through direct customer engagement
• Excellent communication skills with both technical and non-technical stakeholders, with a demonstrated ability to translate complex technology into clear business value
• Strong analytical and problem-solving skills with the ability to think beyond feature delivery to product value, including positioning, pricing, and business impact
• Experience with AI-powered products, enterprise search, or data-driven platforms
• Familiarity with Generative AI, retrieval-augmented generation (RAG), embeddings, or intelligent content systems
• Experience building products for regulated or security-sensitive environments such as healthcare, insurance, or government
• Exposure to AI evaluation, feedback loops, or learning systems that improve over time
• Experience supporting sales enablement, demos, or customer-facing engagements