Technical Skills:

Good general understanding of IT principles such as Networks, Hardware andDomains
Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
Good working knowledge of Operating system such as Windows and Mac related software and applications
Good experience in End User device hardware and software troubleshooting
Good experience of supporting devices such as Printers and Meeting Room equipment s
Knowledge of mobile devices, in particular Blackberry and iPhones
Experience with building, configuring, replacing and troubleshooting EUC hardware components
Awareness of Data Backup principles
Familiarity with virtual , MDM and VPN environments
Basic knowledge and familiarity with devices in Network and Compute environment

Desktop Support Technician

About this role