Principal Product Manager

Constant Contact provides tools that help businesses, entrepreneurs, nonprofits, and individuals grow online. The Principal Product Manager will strategically lead customer value and retention initiatives, owning customer outcomes, AI-driven product experiences, experimentation, cross-functional delivery, and mentorship of product teams.

Responsibilities:

• Drive customer happiness through showing customer value: Our team is in charge of customer engagement and retention overall; however, the leading indicator of retention is people seeing value in our platform and therefore being satisfied. You will own not only reducing friction on the path to value, but also answer key questions like “How can our AI Assistant more effectively contribute to customer happiness?”
• Drive measurable customer outcomes: Deliver against retention metrics including Net Revenue Retention, product engagement, and NPS. You'll be in charge of breaking these into metrics your squad can directly influence, and call your shots on what experiments will lead to the desired outcomes. You will also know your numbers cold and use them to prioritize effectively
• Make AI feel like magic, not a gimmick: Embed AI thoughtfully into the product experience so our customers experience a seamless and intelligent helper, faster workflows, and better results without needing to become AI experts themselves
• Bring AI into how we build, not just what we build: Champion AI-assisted product development practices across research, prototyping, and iteration to help the team move faster and learn more
• Collaborate across the org: Partner closely with engineering, design, marketing, and customer success/support to ship work that actually solves problems. You'll translate customer pain into clear requirements and rally teams around outcomes
• Coach and elevate others: Mentor PMs and cross-functional partners, raising the bar on product thinking across the organization even without direct reports
• Communicate with clarity and conviction: Present strategies and tradeoffs to executives, defend your roadmap with data, and stay open to feedback that makes the work better

Requirements:

• 8+ years of Product Management experience in SaaS (ideally SMB), with a track record of leading complex, high-ambiguity product areas
• You understand how to deploy LLMs in production environments and have a sharp eye for how AI should—and shouldn't—interact with a user
• You can "jam" with engineers on technical constraints and then pivot to pitch a 12-month vision to the C-suite
• You write clearly and present with confidence
• You live in the data
• You are comfortable pulling the levers needed to hit aggressive targets and understand the qualitative stories behind the dashboards
• You genuinely care about the success of small businesses
• You thrive in a "squad leader" model, leading by influence and making everyone around you better through kind, direct feedback and shared accountability
• Experience with email marketing, marketing automation, or PLG (Product-Led Growth)
• Direct experience with prompt engineering or RAG pipelines
• Background in growth-focused initiatives (onboarding, monetization, or retention)