Inbound Customer Service Associate (Only W2) 100% remote

Compest Solutions Inc. is seeking an Inbound Customer Service Associate to handle inbound inquiries about timecard processes and assist associates with time entry, system navigation, and access issues. The role resolves routine inquiries, documents and escalates support issues, and delivers a high-quality customer experience.

Responsibilities:

• Handle inbound calls related to timecard processes
• Assist associates with system navigation
• Support time entry, submission, and approval activities
• Troubleshoot system access issues
• Resolve routine inquiries during first contact
• Document interactions and support tickets
• Escalate complex issues to designated support teams
• Deliver a high-quality customer experience aligned with the client’s service standards

Requirements:

• Strong customer service orientation
• Ability to navigate multiple applications simultaneously
• Self-driven and dependable work ethic
• Experience handling high call volumes
• Strong problem-solving capabilities
• Familiarity with CRM tools