Team Lead – Customer Service & Sales

AO Globe Life provides life insurance solutions that help secure families’ futures and is seeking a customer-first Team Lead in its Illinois team. The role manages inbound customer communications, advises customers on life insurance products and services, maintains product expertise, resolves complaints, and builds lasting customer relationships.

Responsibilities:

• Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care
• Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions
• Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings
• Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction
• Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service

Requirements:

• 1-2 years of proven experience in supporting client success, preferably in a customer service setting
• Excellent written and verbal communication abilities
• A positive, proactive attitude with the capacity to address and resolve customer issues effectively
• A passion for delivering exceptional service and delighting customers at every interaction
• Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment