Project Manager, Implementation

Navitus Health Solutions is seeking a Project Manager, Implementation to lead client implementation projects. The role manages project planning, monitoring, coordination, requirements gathering, client communication, issue resolution, and go-live support for employer clients and related stakeholders.

Responsibilities:

• Facilitate Readiness Assessment with internal and external parties as well as sales initiatives as needed
• Prepare for and facilitate employer group type clients Kick-off Meeting for the purposes of requirements gathering and discovery, some travel may be required
• Assist the client with facilitating any impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
• Create and maintain a high-level project plan and open items log for project monitoring purposes
• Continuously monitor progress in terms of the status of the project and report back to internal management and subject matter team members and the Client using weekly status reporting formats
• Assist with escalated client issues, member issues, project issues, etc. as identified or requested by the client through direct support or through the support of the EpiphanyRx subject matter experts assigned to the project
• Provide go-live support either through remote access or internal on-site access. This may require working on January 1st of each year and other non-business days as needed
• Facilitate Post Implementation Review meetings with the employer client, brokers and/or consultants
• Other duties as assigned

Requirements:

• Strong team orientation, commitment to sales and client service and desire to succeed
• Excellent verbal and written communication, presentation and negotiation skills required
• PC skills such as Microsoft Office, Email, etc
• The ability to consistently interact cooperatively and respectfully with other employees
• at least 3 years of successful client implementation experience
• Bachelor's degree in business, marketing, or related area preferred
• Knowledge of PBM or health care industry preferred
• at least 3 years of client implementation and program management experience, working with external clients