AAA Customer Service Supervisor (Remote)

AAA Central Penn is a trusted provider of member services seeking a Support Center Supervisor to lead a team supporting dispatch operations. The role oversees service levels, staffing, performance, employee development, escalated member concerns, and process improvements to enhance the member experience.

Responsibilities:

• Lead a high-energy team focused on providing outstanding service and support to our members
• Keep operations running smoothly by overseeing service levels, dispatch activity, staffing, and overall performance
• Coach, mentor, and inspire team members to achieve their goals and grow their careers
• Champion a positive, customer-first culture while resolving escalated member concerns with confidence and professionalism
• Use data, metrics, and operational insights to identify opportunities, improve efficiency, and drive results
• Manage staffing and schedules to ensure the right resources are in place to meet member needs
• Partner with leadership to implement new ideas, improve processes, and enhance the member experience
• Recruit, hire, train, and develop top talent while building an engaged and collaborative team
• Create a workplace where employees feel valued, supported, and motivated to succeed

Requirements:

• High school diploma or GED
• at least 3 years of customer service and/or supervisory experience
• A coach and motivator who enjoys helping others perform at their best
• A strong leader who maintains integrity and professionalism in all interactions
• Strong communication, relationship-building, and problem-solving skills
• Ability to stay organized, multitask, and make sound decisions in a fast-paced environment
• Comfortable using data and performance metrics to drive improvements and achieve goals
• Proficiency with Microsoft Office and business technology systems
• Experience leading teams in a call center, dispatch, customer support, contact center, or operations environment