Job Title: Team Lead InfoLease/Rapport Application Support & Development
Work Location: Remote
Role Summary
Leads a team responsible for both production support and ongoing development/configuration of InfoLease and Rapport, acting as the primary bridge between business stakeholders (asset finance/leasing operations) and IT/engineering teams.
Core Requirements
Domain & platform experience
10+ years of experience in equipment finance, leasing, or asset finance, with 5+ years specifically supporting or configuring InfoLease and/or Rapport (Solifi platform)
Deep working knowledge of equipment finance lease/loan accounting, origination workflows, and portfolio management processes
Prior hands-on experience with system configuration, testing, and implementation within InfoLease/Rapport (not just user-level support)
Familiarity with adjacent systems commonly referenced alongside InfoLease/Rapport (e.g., Stucky, GL, Fed reporting etc) is a plus
Leadership & people management
2+ years in a lead, supervisory, or people-management capacity - coaching, mentoring, and managing workload/priorities for a support and/or development team
Experience setting and monitoring SLAs/KPIs, and ensuring incident, problem, and change management processes are followed (ITIL exposure or certification often preferred)
Ability to manage a matrixed, geographically dispersed team and act as an escalation point for both business and IT stakeholders
Bridging business and IT
Proven ability to translate business requirements (from operations/finance teams) into technical specifications for developers/engineers, and vice versa - explaining technical constraints back to business users in plain terms
Experience running or coordinating UAT, requirements gathering, and sign-off cycles between business SMEs and IT/development
Comfortable owning the relationship with both sides: Operations/Business Systems Managers on one side, Application Engineers/DevOps on the other
Run regular statrisk reporting to leadership on both sides (business and IT)
Technical/production support
Strong understanding of production support fundamentals: incident triage, root cause analysis, P1 P4 issue management, and coordination of remediation with development teams
Working knowledge of SQL and reporting tools to investigate data issues independently before escalating
Experience overseeing testing practices (test case libraries, regression/UAT coordination) for releases and upgrades, ensuring deployments don't disrupt business operations
Exposure to Agile/Scrum delivery (sprint planning, backlog grooming) if the team also handles enhancement/development work, plus tools like Jira/DevOps
Oversee testing and release management to ensure changes/upgrades don't disrupt production
Soft skills
Strong written/verbal communication, able to flex between technical and non-technical audiences
Proactive, service-oriented mindset; comfortable owning escalations and being the "buck stops here" contact for both business and IT
Ability to manage competing priorities across support tickets, enhancement requests, and project work simultaneously
Top 3 skills:
Deep Experience in equipment finance, leasing, or asset finance, with 5+ years specifically supporting or configuring InfoLease and/or Rapport (Solifi platform)
Prior hands-on experience with system configuration, testing, and implementation within InfoLease/Rapport (not just user-level support)
Strong understanding of production support fundamentals: incident triage, root cause analysis, P1 P4 issue management, and coordination of remediation with development teams
