Applications and Service Engineer - Chemical Analysis - Remote

Endress+Hauser Group is a global measurement instrumentation and process automation company. The Chemical Analysis Applications and Service Engineer will provide field service, installations, maintenance, customer training, remote diagnostics, and chemistry applications support for analytical instruments across the eastern United States.

Responsibilities:

• Complete customer site preventative maintenance, service, installations and chemistry applications of analytical instruments
• Diagnose instruments via remote diagnostics and phone support
• Perform customer training on analytical instrumentation
• Perform IQ/OQ (Installation Qualifcation/Operational Qualification) on ICP-MS (inductively coupled plasma mass spectrometry), ICP-OES (inductively coupled plasma optical emissions spectroscopy), EA (elemental analyzer), AAS (atomic absorption spectrometry), UV-Vis Spectrometers, and/or TOC (total organic carbon) analytical instruments

Requirements:

• Bachelor's Degree or higher in relevant major such as chemistry, biological sciences, or engineering, or 4+ years relevant experience
• Ability to travel 55-75% with minimal notice at times, within the United States and internationally as needed
• Ability to work in-office 2-3 times per month as needed
• 2+ years of experience servicing chemical analysis instruments
• Valid driver's license and good driving record
• Fitness and ability to lift up to 50 lbs and perform instrument maintenance and repairs
• Experience servicing or using ICP-MS, ICP-OES, EA and/or TOC preferred
• Will train Lab Chemist who has ICP instrument user experience, who has aptitude and attitude to service instruments in the field
• IQOQ, GMP and/or GLP knowledge helpful
• Proactively offers, seeks, and applies constructive feedback with an openness to growth and collaboration
• Prioritizes the customer perspective in business decisions by actively seeking to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues