Customer Success Manager

Tibersoft helps food and beverage manufacturers turn complex, multi-source data into actionable business insights. The Customer Success Manager owns strategic client relationships end to end, driving retention, adoption, value realization, expansion, and successful delivery of technical solutions and customer projects.

Responsibilities:

• Own strategic client accounts, foster key stakeholder relationships, drive customer retention, and ensure long-term renewal success
• Lead executive business reviews focused on business outcomes, ROI, and value realization
• Develop deep knowledge of client business objectives and challenges to proactively uncover client needs, drive adoption of Tibersoft solutions, and maximize long-term customer value
• Identify expansion opportunities, leveraging customer insights, and partner with Sales and Product teams to maximize customer outcomes and business growth
• Build fluency with approved AI and automation tools to improve efficiency, standardize processes, and drive continuous improvement initiatives
• Manage contracts, statements of work (SOWs), and customer projects from initiation through completion, translating business requirements into technical solutions
• Mitigate risks, remove obstacles, and maintain momentum on complex work
• Deliver a high-touch client experience by serving as a trusted advisor across every level of the client organization, driving user adoption, conducting training, and partnering with Support and Operations teams to facilitate issue resolution when needed

Requirements:

• Bachelor's degree and 5+ years in SaaS, client success, consulting, analytics, trade promotion, or a related field
• Strong analytical, critical-thinking, and project-management skills
• A proven ability to manage strategic relationships and turn business needs into real solutions
• Naturally curious and proactive, with sound judgment and the confidence to operate independently
• Excellent communication skills across technical and executive audiences
• Learning agility and a willingness to adopt AI, automation, and new ways of working
• CPG Foodservice or Food Away From Home manufacturer experience required
• Trade promotion experience preferred
• ERP/TPM or BI experience preferred