Business Systems Analyst V

CTG delivers IT and business solutions that enhance clients’ digital agility and support digital transformation. The company is seeking a Business Systems Analyst V to serve as a functional lead and subject matter expert for complex Workday Benefits projects, including configuration, testing, troubleshooting, stakeholder coordination, and post-implementation support.

Responsibilities:

• Serve as functional lead and subject matter expert for complex Workday Benefits projects from proposal through post-implementation
• Configure, test, troubleshoot, and support Workday Benefits, including complex benefit plans, scaled pricing, voluntary benefits, and pre-/post-tax options; support Workday HCM and other Workday modules as needed
• Partner with business and technology stakeholders to gather requirements, define functional specifications, evaluate system impacts, and ensure solutions meet business needs
• Lead project activities, meetings, milestones, estimates, scope, change requests, and cross-functional coordination with business, technology, vendor, and testing teams
• Develop and execute test plans and cases; coordinate testing, resolve defects, and ensure implementations meet functional and regulatory requirements
• Support data mapping, system integrations, conversions, acquisitions, and enterprise initiatives by assessing application impacts and documenting required changes
• Research and analyze complex data and recommend solutions to support application functionality and business objectives
• Ensure project documentation, processes, technology standards, risk controls, and regulatory requirements are followed
• Coordinate post-implementation activities, including issue resolution, stakeholder feedback, and project debriefs
• Provide guidance and mentorship to less experienced staff on application functionality, testing, research, analysis, and project methodology

Requirements:

• • Workday Benefits module configuration, testing, and troubleshooting experience
• • Workday HCM module configuration, testing, and troubleshooting experience
• • Experience with configuration, testing, and troubleshooting of at least one additional Workday module
• • Minimum of 6 years of combined higher education and/or operational/business analytics experience
• • Strong communication, organization, time management, analytical, and problem-solving skills
• • Proficiency with personal computers and standard business software applications
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required
• • Bachelor's degree
• • Advanced knowledge of Workday applications and integrated systems
• • Experience serving as a subject matter expert on complex enterprise applications and projects
• • Experience with acquisitions, system conversions, integrations, or enterprise transformation initiatives
• • Ability to manage multiple complex projects, present to all levels of management, and work independently or collaboratively
• • Strong attention to detail and a proactive approach to problem resolution