Lead Product Designer

HighLevel is an AI-powered business operating system that provides agencies, entrepreneurs, and SMBs with infrastructure to build, automate, and scale. The Lead Product Designer will lead product design strategy and execution across strategically important product areas, partnering with cross-functional leaders to create polished, scalable experiences while mentoring designers and raising design quality.

Responsibilities:

• Lead design strategy and execution for one or more product areas, translating customer needs, business goals and technical constraints into clear experience direction
• Partner with product and engineering leaders, researchers, data partners and designers to define product vision, prioritize opportunities and align teams around high-quality outcomes
• Use qualitative and quantitative insight to influence priorities, clarify tradeoffs and improve outcomes
• Lead complex discovery and design work through ambiguity with clarity, speed and craft
• Design and refine creation, transaction, automation, review, publishing and configuration workflows, including edge cases and failure states
• Drive quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design-system alignment
• Mentor designers, improve critique, strengthen shared patterns and make design standards easier to adopt
• Define and socialize measures of design quality and impact, including usability, accessibility, task success, adoption, retention or customer satisfaction
• Collaborate effectively across US and India time zones in a 100% remote environment

Requirements:

• 7+ years of relevant product design experience, including sustained leadership, mentorship or design direction across complex digital product work
• An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution, measurable product impact and leadership beyond individual execution
• Proven experience leading product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design and usability testing
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility and product quality
• Deep fluency in design systems, accessibility standards, reusable patterns and scalable product experience decisions
• Experience designing complex creation, commerce, communications, publishing or automation workflows where clarity, trust and error prevention matter
• Experience designing AI-driven or intelligent interfaces and collaborating with data, automation or platform teams
• Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, researchers, data partners, senior stakeholders and other designers
• Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops and persuade through rationale, evidence and craft
• Experience influencing design direction for high-impact product areas, systems or platforms and improving the standards, tools and practices teams use
• Experience designing B2B SaaS, platform, CRM, workflow-heavy or SMB software experiences is highly valuable
• Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is expected
• Applications without a portfolio will not be considered