Data Analyst

GAC Group provides professional shipping, logistics, and marine services globally. The Data Analyst maintains and validates tariff and customer/supplier master data, resolves discrepancies, supports data quality and reporting, and trains employees on GACagent and related data management processes.

Responsibilities:

• Maintain, update, validate, and upload customer tariffs, supplier tariffs, port tariffs, and service rate structures within GACagent
• Perform customer and supplier master data maintenance, including Know Your Customer (KYC) updates, tariff calculations, periodic reviews, and data audits to ensure completeness, consistency, and compliance with company standards
• Investigate and resolve tariff-related discrepancies and coordinate with Operations, Commercial, and Finance teams to ensure data remains current, accurate, and reliable
• Gather, maintain, and organize data to support data management initiatives and business objectives
• Collaborate with cross-functional teams to ensure data is accurately collected, analysed, and maintained
• Troubleshoot data-related issues and implement solutions to improve data quality, integrity, and reliability
• Maintain customer master data and ensure billing instructions are accurately recorded and updated within GACagent
• Provide local system and process training to employees requiring additional support, ensuring effective utilization of GACagent and related data management processes
• Support continuous improvement efforts by identifying opportunities to enhance data management, tariff maintenance, reporting accuracy, and operational efficiency

Requirements:

• • Proficient computer skills, strong communication skills, strong understanding of Microsoft Office applications
• • Customer and Supplier Tariff Administration, Commercial Data Management, Database Maintenance, Data Analysis, Data Reporting, Pricing and Rate Management
• • Organizational Skills – Able to manage multiple tasks and requests simultaneously without losing track of deadlines or follow-ups
• • Adaptability – Comfortable operating in a fast-paced, ever-changing environment where priorities can shift with little notice
• • Team Collaboration – Works effectively across GAC offices, agent networks, and internal teams, contributing to a culture of shared accountability and mutual support
• • Communication Skills – Able to effectively and clearly communicate thoughts and ideas, using appropriate language and grammar
• • Bachelor's degree in a related field (Data Science, Statistics, Computer Science, Business Administration, etc.) preferred
• • Understanding of vessel agency charging structures, port tariffs, supplier costs, and customer pricing models preferred