Junor Business Systems Analyst (Entry Level, Remote, Summer 2027)

ICF is a global advisory and technology services provider that supports federal and state agencies with digital products and services. The Junior Business Systems Analyst will support the full software development lifecycle by gathering, documenting, tracing, and testing requirements while collaborating with multidisciplinary Agile teams and stakeholders.

Responsibilities:

• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems
• Gather requirements by conducting interviews (with both internal and external stakeholders), reviewing documents, distributing questionnaires, analyzing business processes, outlining use cases and scenarios, performing business analysis, and examining current systems
• Use a range of methods to document requirements, such as Behavior-Driven Development (BDD) specifications, user stories, acceptance criteria, workflow and United Modeling Language (UML) diagrams, use cases, and guides for users
• Maintain comprehensive requirements traceability documentation and monitor the status of requirements consistently throughout the project lifecycle
• Communicate effectively, both verbally and in writing, with team members and stakeholders who depend on this information to establish system requirements or organizational processes
• Facilitate team meetings to gather, document, refine, and prioritize requirements, design system enhancements, identify action items, and drive user feedback
• Document user experience (UX) design discussions, write requirements in the team’s workspace, and breakdown requirements into user stories in the team’s issue log system
• Conduct diverse testing activities by defining test scenarios and cases, executing test procedures, and thoroughly documenting results
• Work collaboratively with subject matter experts, designers, and user experience researchers within an Agile framework
• Provide recommendations for enhancing internal processes, accompanied by potential solutions
• Collaborate with the Scrum Master and provide support as a backup when necessary

Requirements:

• • A completed bachelor's degree by start date
• • Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements
• • Proficiency with MS Office tools (Excel, Word)
• • Proficiency with JIRA and Confluence or similar applications in support of Agile software delivery
• • Scrum Master/Agile certification or training
• • Excellent organizational and communication skills with meticulous attention to detail. Ability to follow-through, including the flexibility to perform in an ever-changing work environment
• • Strong analytical skills, especially business process analysis and diagraming using tools like Microsoft Visio or Mural
• • Ability to juggle multiple projects in a fast-paced environment and meet deadlines