Senior Manager - Site Reliability Engineering (SRE)

Ferguson is a supplier serving commercial, residential, industrial, and other infrastructure-related industries. The Senior Manager, Site Reliability Engineering will lead SRE teams responsible for the reliability, availability, performance, automation, and observability of Linux-based systems supporting Ferguson’s digital commerce platform while modernizing SRE and DevOps practices.

Responsibilities:

• Lead and develop a high-performing group of Site Reliability Engineers who coordinate the reliability, availability, and performance of Linux-based systems and infrastructure supporting digital commerce applications
• Set technical and strategic vision for the SRE domain, driving adoption of Kubernetes-based container platforms, Docker workloads, and modern SRE/DevOps practices across teams
• Establish and continuously improve CI/CD standards, driving improvements to pipelines built with GitHub Action Workflows and other modern tooling, including infrastructure-as-code practices using Terraform
• Define configuration management and automation standards using Puppet and Python to reduce toil and eliminate repetitive manual work at scale
• Guide strategy for load balancing, application delivery, and virtualized infrastructure using F5 and VMware, and for tuning web and application servers such as Nginx and Apache Tomcat
• Champion observability using Datadog (logging, metrics, distributed traces, alerting) and sound artifact management practices using JFrog Artifactory so the team can detect and resolve issues early
• Own incident management for the domain, defining incident response and on-call practices, leading root cause analysis for significant incidents, and converting findings into durable engineering improvements
• Drive adoption of SRE/DevOps principles such as SLIs/SLOs and error budgets, balancing reliability, velocity, and technical debt across the platform
• Champion a culture of accountability, collaboration, innovation, and continuous learning, and act as a technical escalation and decision point for sophisticated reliability and infrastructure challenges
• Recruit, mentor, and retain top SRE talent while supporting career development, performance management, and succession planning, and coach lead and senior engineers to strengthen technical capability and leadership
• Partner with Product Management, Architecture, Infrastructure, Security, and Networking team members to align reliability strategy with platform and business priorities

Requirements:

• 8+ years of professional experience administering Linux systems in a production environment, including 3+ years leading or managing engineering or SRE teams
• Proven success setting technical direction for reliability, automation, or infrastructure initiatives at a scope comparable to or greater than a Lead Site Reliability Engineer
• Strong hands-on experience with Kubernetes and Docker or similar container orchestration/containerization platforms
• Good experience building, maintaining, and defining standards for CI/CD pipelines using GitHub Actions or similar tooling, and solid experience with Terraform or other infrastructure-as-code tools
• Extensive experience with configuration management tools such as Puppet, along with extensive experience standardizing automation using Python or a similar language
• Proven expertise in load balancing/application delivery and virtualization technologies, coupled with tuning web and application servers such as Nginx and Apache Tomcat
• Good experience with observability tooling such as Datadog, including the ability to define observability standards, and with artifact repository tools such as JFrog Artifactory
• Good understanding of networking, storage, and IT infrastructure fundamentals, including security concepts relevant to enterprise infrastructure
• Experience defining incident response processes and on-call rotation structures, and championing SRE/DevOps principles such as SLIs/SLOs and error budgets across a team
• Strong troubleshooting and systems-thinking skills with the ability to convert incident findings into durable engineering improvements
• Experience working within Agile product delivery organizations and collaborating with Product Management, Architecture, Infrastructure, Security, and Networking team members
• Good communication, leadership, and team development skills, with a passion for mentoring engineers and building high-performing teams
• Strong leader who builds trust, accountability, and ownership across an SRE team
• Demonstrable ability to lead engineering teams through modernization of SRE/DevOps practices and organizational change
• Good communication skills coupled with the capacity to convey reliability and infrastructure concepts in terms of business value
• Passion for mentoring engineers and developing future technical and reliability leaders
• Ability to establish a culture focused on engineering excellence, operational reliability, continuous improvement, and customer outcomes
• Demonstrated ability to influence without authority and collaborate across engineering, infrastructure, and networking organizations
• Strong execution mentality with a focus on delivering measurable reliability and business results while continuously improving engineering quality