Customer Service Representative (Remote)

ABC Legal Services is a national provider of service-of-process solutions that uses technology and business processes to support its operations. The Customer Service Representative addresses customer questions and issues, manages order-related support, follows up with process servers, and coordinates with internal teams to ensure orders are completed.

Responsibilities:

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Requirements:

• • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• • Document manipulation experience
• • Ability to read, write, and speak English
• • Ability to transcribe information, review an order, investigate issues and implement solutions
• • Ability to perform repetitive tasks with accuracy
• • Ability to maintain a high level of work product in often stressful situations
• • Ability to anticipate issues and circumvent them
• • Ability to implement new processes and changes and improve performance
• • Typing speed of at least 55 wpm