Product Manager, Document Management

Global Payments is a global payments company seeking a Product Manager to join its Internal Systems Product organization. The role owns the vision and roadmap for document management products, translates strategy into prioritized deliverables, leads customer research, and manages engineering, stakeholder, and third-party vendor partnerships.

Responsibilities:

• Define and drive the document management product vision and roadmap, identifying opportunities to improve Merchant and Partner experiences, operational efficiency, and business growth
• Translate product strategy into prioritized requirements, business cases, and deliverables based on customer and business impact
• Partner with engineering teams, internal stakeholders, and third-party vendors to deliver scalable solutions and successful product launches
• Lead Voice of Customer research and serve as the subject matter expert for document management products and capabilities
• Manage strategic relationships with third-party document management providers, influencing product enhancements and future platform development
• Serve as the primary liaison for third-party document management vendors, managing strategic partnerships, evaluating solution enhancements and releases, and influencing product roadmaps through ongoing feedback and collaboration

Requirements:

• 5+ years of product management experience with a track record of delivering products across the full lifecycle, including platform migrations, system consolidations, and M&A integrations
• Expertise in product strategy, roadmap development, Agile delivery (Scrum/SAFe), and translating business, legal, and compliance requirements into product solutions
• Hands-on experience with DocuSign (eSignature, CLM, or similar), including administration, workflow design, and environment consolidation
• Proven ability to lead complex, cross-functional initiatives across multiple business units and matrixed organizations while managing competing stakeholder priorities
• Strong technical aptitude with experience in software/web technologies and enterprise integrations (e.g., Salesforce, SAP, or similar platforms)
• Experience creating streamlined, user-centric experiences and managing third-party vendor relationships
• BS/MS in Business, Computer Science, Engineering, or a related field
• Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship