Customer Engagement Applications Engineer - Northeast USA - SPTS Division

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. They are seeking a Customer Engagement Applications Engineer to deliver and implement process solutions, enhance procedures, and collaborate with both internal and external teams to meet customer requirements.

Responsibilities:

• Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements – primary location is in Northeast United States (New York or Massachusetts)
• Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications – “Process Transfer”
• Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements
• On-site attendance for process installation, development and update meetings where needed, along with remote support for customers
• Collaboration with internal SPTS hardware and factory groups to ensure:
• Proper tool/module software and hardware setup
• Timely and appropriate issues reporting
• Smooth timeline for process qualifications
• Collaboration with sales team on new applications or potential for future tool sales
• Make presentations for all onsite projects – executive reviews and detailed summaries
• Proactive offering of solutions where required – current and future-facing
• In depth compilation analysis of data – some of it complex with multiple variables
• Develop familiarity with necessary process modules and endpoint capabilities

Requirements:

• Educated to degree level in a relevant science or engineering discipline
• Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing flows)
• Experience of report writing / progress presentations on a routine and frequent basis – using the Microsoft Office Suite
• Experience dealing with customers and ability to handle difficult situations
• Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 1 year; Bachelor's Level Degree and related work experience of 3 years
• Knowledge of clean room procedures and analytical instrumentation desired
• Familiarity with basic Lean/6-sigma concepts desired
• Familiarity with using AI (CoPilot) for efficient workflows