Customer Success Manager - West

Aidoc is a healthcare AI company that develops clinical AI solutions to support medical diagnosis and improve patient care. The Customer Success Manager will champion customer outcomes, manage relationships with medical centers, coordinate onboarding and product enhancements with internal teams, and demonstrate solution value through data analysis, storytelling, and research initiatives.

Responsibilities:

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Lead discussions with our customers (top physicians in prestige medical centers)
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments
• Define the next steps and work on “making things happen” with our R&D teams
• Work with the technical team to ensure smooth onboarding of new customers
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective
• Have a deep understanding of our solutions, their expected performance, and the user interface
• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers
• Initiate and help execute research initiatives

Requirements:

• BSc in science, engineering, or any quantitative field
• 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles
• Experience in stakeholder management, building relationships and leading customers to success
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment
• Critical thinker with a good analytical approach and data-driven decision-making process
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment
• Excellent verbal and written communication skills (in English)
• Preferably MSc
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
• Experience with data analytics is an advantage
• Previous work with medical imaging and radiologists is an advantage
• Research experience is an advantage
• preferably at executive level