Product Manager | Remote | 🇺🇸 US Startup Helping Frontline Workers 💙

The company is a fast-growing, venture-backed SaaS company helping frontline workers access benefits such as childcare, elder care, and nutrition assistance through an AI-powered platform. The Product Manager will shape the platform’s product strategy, lead features through discovery and delivery, and coordinate engineering, design, operations, and stakeholder teams across SaaS, integrations, and AI-driven automation initiatives.

Responsibilities:

• Collaborate with leadership, customers, and partners to refine product vision and strategy across our multi-tenant SaaS platform
• Conduct discovery sessions to validate customer needs, market opportunities, and program requirements
• Translate high-level business goals into actionable roadmaps that deliver measurable impact
• Lead the end-to-end software development lifecycle, working closely with engineers, designers, and QA to deliver high-quality features
• Break down complex workflows (e.g., eligibility screening, income and employment verification, PDF pre-fill, automated workflows) into clear, prioritized backlogs
• Use agile best practices (scrum, kanban) to run sprints, stand-ups, retrospectives, and demos
• Serve as the primary point of contact for internal and external stakeholders
• Clearly communicate priorities, trade-offs, and timelines, balancing customer needs with technical feasibility and compliance requirements
• Prepare product briefs, release notes, and training materials for internal teams and clients
• Monitor feature performance and user behavior to inform iteration and optimization
• Collaborate with data and engineering teams to integrate insights from analytics and monitoring platforms (e.g., Datadog, Segment, QuickSight)
• Stay informed on industry trends in SaaS, benefits technology, and regulatory environments to guide innovation

Requirements:

• 4+ years of experience in product management for SaaS platforms or B2B/B2C applications, including experience building or managing AI-powered or AI-integrated products
• Proven track record of delivering complex products, ideally in multi-tenant, API-driven, or compliance-sensitive environments
• Experience delivering AI/GenAI features end-to-end, including products leveraging LLMs, document processing, intelligent automation, or conversational interfaces
• Working knowledge of LLM capabilities and tradeoffs (accuracy, latency, cost, reliability), and experience defining requirements, evaluation metrics, and iteration strategies for AI-driven features
• Experience collaborating closely with engineering and data teams to integrate model APIs and AI services into production systems
• Strong collaboration skills with engineering, design, and operations teams; ability to lead discussions across technical and non-technical stakeholders
• Experience with agile/lean product development processes
• Familiarity with cloud-native architectures (AWS), APIs, and data integrations (HRIS, payroll, third-party APIs), and automation workflows
• Excellent organizational, communication, and time management skills
• Experience in early-stage growth startup environments is preferred
• Background in engineering, computer science, data science, machine learning, or analytics is a strong bonus