ELN Customer Success Manager

Next Phase Recruitment is seeking an ELN Customer Success Manager for a scientific software organization serving life sciences research teams. The role partners with enterprise pharmaceutical, biotech, CRO, government, and research organizations to implement and optimize an Electronic Laboratory Notebook and laboratory informatics platform, combining scientific workflow consulting, enterprise onboarding, technical guidance, and strategic customer partnership.

Responsibilities:

• Serve as a trusted advisor to enterprise pharmaceutical, biotech, CRO, government, and research organisations, helping them implement and optimise a cutting-edge Electronic Laboratory Notebook (ELN) and laboratory informatics platform across complex scientific environments
• Become a strategic partner to scientific, QA, laboratory operations, and IT leaders
• Influence how leading research organisations digitise and optimise laboratory workflows
• Combine your scientific expertise with technology, consulting, and customer engagement

Requirements:

• Experience within ELN, LIMS, laboratory informatics, scientific software, research data management, or regulated laboratory environments