Project-Deployed Specialist (Contractor)

TechConsultCo places embedded engineers with clients, including a US healthcare technology company building telemedicine and medication-price applications. The Senior AI/ML Engineer will design, build, deploy, monitor, and iterate production agentic AI systems in Glean, with responsibility for reliability, security, maintainability, evaluation, and governance.

Responsibilities:

• Build production agents in Glean using Agent Builder (triggers, multi-step orchestration, actions, memory) grounded in enterprise data through connectors and permission-aware retrieval
• Design and implement LLM reasoning pipelines using OpenAI/GPT Enterprise via Glean Model Hub and/or API (prompting, structured outputs, tool/function calling, retrieval context, quality/confidence scoring)
• Develop custom actions and integrations where native connectors do not exist, including authentication, error handling, retries, and rate-limit-aware batching
• Create reusable patterns/services for agent capabilities (data access, retrieval, governance, reasoning components) to reduce bespoke build and speed future agent delivery
• Implement evaluation and safety guardrails including offline/online evals, confidence thresholds, human-in-the-loop routing, monitoring, and observability for production readiness
• Operate agents as production software by tuning for reliability, latency, and cost while maintaining secure handling of sensitive data and auditable behavior
• Communicate clearly with client stakeholders by explaining architecture decisions, trade-offs, and delivery status in a structured, decision-ready manner