Syspro Solutions Engineer - North America

Traild is hiring a Syspro Solutions Engineer to lead ERP integration projects and support customers deploying its AP automation platform. The role focuses on implementations with Syspro and Acumatica, technical troubleshooting, customer solutions, and collaboration with sales and internal teams.

Responsibilities:

• Lead and support client implementations of Traild’s AP automation platform with Syspro and Acumatica
• Assist the sales team to demonstrate how Traild can assist a prospect to streamline automate and protect their accounts payable
• Configure, test, and troubleshoot technical integrations, ensuring seamless deployment and user adoption
• Collaborate with customers to understand business requirements and provide tailored ERP/AP solutions
• Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries
• Create and maintain clear documentation, technical notes, and knowledge base articles
• Partner cross-functionally with Sales, Product, Success, and Technology teams to ensure customer success and solution excellence
• Stay up to date with the evolving ERP platform and contribute to improving Traild’s integration capabilities

Requirements:

• Deep expertise in Syspro AND Acumatica
• A strong technical background with SaaS or ERP products
• a customer-first mindset and outstanding communication skills
• 3+ years of experience with Syspro and Acumatica (or the ability to learn Acumatica quickly)
• Strong understanding of ERP systems, SaaS products, and financial processes, particularly Accounts Payable
• Comfortable reading and understanding code, not a developer, but confident navigating integrations and data flows
• strong analytical skills
• Proven ability to diagnose technical issues and collaborate cross-functionally to solve them
• strong problem-solving skills and effective communication
• Confident, articulate, and professional when interacting with customers
• strong interpersonal skills
• Curious, adaptable, and eager to grow within a fast-paced, global scale-up
• staying motivated and engaged in a dynamic work environment
• A strong collaborator with an attitude that embraces growth, hands-on execution, and continuous improvement
• a willingness to learn and adapt