Product Manager (Heathcare SaaS)

Adit provides an integrated software platform for dental, optometry, chiropractic, and orthodontic practices. The Product Manager will own the strategy and roadmap for the Patient Engagement module, conduct direct customer discovery in U.S. practices, translate insights into product direction, and coordinate with the Product Owner and distributed delivery team.

Responsibilities:

• Own the strategy and roadmap for the Patient Engagement module, and the argument behind it. You bring the proposal to leadership and you defend it with evidence
• Do the discovery that can only be done here: visit practices, sit with front-desk staff, join sales calls and QBRs, work the support queue often enough to know what actually breaks
• Translate what you learn into problem definitions the squad can build against — sharp enough to act on, open enough to leave the solution to the team
• Partner with the Product Owner daily during overlap hours. Their backlog should never be blocked waiting on a decision only you can make
• Work with sales and customer success on what we’re losing deals over and what’s driving churn, and decide honestly which of those product should fix
• Own pricing and packaging input for your area, working with leadership on how new capability reaches the market
• Define success measures before we build, and report on them afterwards — including when the answer is that it didn’t work
• Represent your area to the exec team and to customers, including the difficult conversations about what isn’t coming

Requirements:

• 4–7 years in product management on a software product, with clear ownership of an area rather than a feature queue
• Direct customer contact as a habit, not an event. You can describe your last five customer conversations and what changed because of them
• Experience working with an offshore or distributed delivery team, and a real answer for how you kept it aligned
• The ability to make a prioritization argument in writing that survives contact with an exec who disagrees
• Comfort with data: you can build the analysis yourself when nobody hands you a dashboard
• Enough technical fluency to discuss APIs, third-party integrations, and technical debt as trade-offs rather than obstacles
• Willingness to be in dental practices regularly — this is not a role you can do entirely from a desk
• Healthcare, healthtech, or another regulated environment — HIPAA, SOC 2, PHI handling
• SMB or multi-location customers, where the buyer and the daily user are different people
• Products built on third-party integrations you don't control
• Experience taking an AI-driven feature from concept to adoption
• You've worked in or around a dental, medical, or veterinary practice. It shows