Senior Product Manager, Product Strategy and Development

ampliFI Loyalty Solutions provides outsourced credit and debit card loyalty programs for banks and credit unions. The Senior Product Manager, Product Strategy and Development owns the definition, requirements, and delivery of assigned loyalty and rewards product features, partnering with Technology, Design, Quality Assurance, clients, and other stakeholders. The role focuses on roadmap contribution, product lifecycle execution, customer engagement, analytics, personalization, and responsible use of AI-enabled tools.

Responsibilities:

• Contribute to ampliFI’s loyalty and consumer engagement roadmap by providing input based on client needs, competitive trends, and internal priorities
• Own the detailed definition, requirements, and execution for assigned product features or initiatives
• Lead discovery and validation for assigned initiatives using client and consumer input, market and competitive insight, product data, and operational learning
• Manage and refine the assigned product backlog, establishing priorities, sequencing work, documenting decisions, tracking dependencies, and escalating material scope, risk, or timeline tradeoffs
• Translate business objectives into clear requirements, user stories, and acceptance criteria
• Ensure alignment of assigned deliverables with the overall Product vision and strategy set by leadership
• Develop product recommendations and business cases that outline the opportunity, target users, expected value, risks, dependencies, and success measures for assigned initiatives
• Develop and maintain product requirement documents, functional and nonfunctional requirements, business rules, process and data flows, UI/UX designs, epics, user stories, acceptance criteria, test scenarios, and traceability for new features and enhancements
• Own assigned features through the full product lifecycle, including discovery, definition, design, development, testing, release readiness, launch, adoption, optimization, maintenance, and retirement planning
• Partner with Technology to evaluate technical approaches, integrations, APIs, SDKs, data requirements, dependencies, performance considerations, sequencing, and delivery tradeoffs while preserving Technology ownership of architecture and solution design
• Define testable acceptance criteria and partner with Quality Assurance and Technology on test strategy and coverage; participate in end-to-end, user acceptance, client acceptance, pilot, and launch validation activities as assigned
• Work closely with UI/UX teams to design intuitive and engaging consumer experiences
• Track and report on KPIs and product performance for owned features; recommend improvements
• If necessary, able to coordinate release readiness and launch activities, including internal enablement, client readiness, release communications, operational handoff, and post-launch monitoring
• Maintain requirements traceability from business need through testing and release, confirming delivered functionality matches approved requirements
• Ensure assigned capabilities address applicable security, privacy, PCI DSS, accessibility, auditability, service-level, analytics, monitoring, and operational-support requirements
• Support defect triage and production issue analysis by confirming intended product behavior and assessing customer impact
• Engage with clients, partners, and internal stakeholders to capture and clarify requirements
• Act as the lead translator of clients and consumer needs into business and technical requirements for assigned product components
• Support Sales and Client Success in explaining product capabilities and gathering feedback from client implementations
• Contribute ideas and solutions for real-time rewards, innovative earn/redemption models, offers, and consumer engagement
• Monitor market trends and competitor offerings to inform product enhancements
• Identify opportunities to leverage AI, analytics, and personalization within loyalty and rewards experiences
• Use approved generative AI tools to accelerate business requirements, user stories, acceptance criteria, edge-case analysis, test scenarios, and documentation
• Write clear, structured prompts and validate every AI output for accuracy, completeness, and alignment with approved product direction before use
• Apply AI tools to compare requirements against delivered scope and improve test coverage, without replacing Product judgment or Technology and QA review
• Follow company requirements for data privacy, security, and confidentiality; never place protected customer or cardholder data into unapproved AI tools
• Partner cross-functionally with Technology, Analytics, Operations, Marketing, and Compliance to deliver features on time and with quality
• Work under the guidance of the Vice President of Product Strategy and Development while owning assigned initiatives end-to-end
• Contribute to building a culture of detail-oriented execution, accountability, and customer-centric innovation

Requirements:

• 5–7+ years of product management, business analysis, or related experience, ideally within loyalty, rewards, payments, or financial services
• Hands-on experience developing detailed product requirements, functional and nonfunctional requirements, UI/UX design, business rules, user stories, acceptance criteria, process or data flows, and test scenarios
• Demonstrated experience partnering with Quality Assurance and Technology through test planning, end-to-end testing, user and client acceptance testing, defect resolution, and launch validation
• Strong customer-facing skills to gather requirements, clarify needs, and translate them into actionable deliverables
• Understanding of financial services and processor-level ecosystems (e.g., issuer processing, settlement, payment flows)
• Experience defining products that depend on integrations, APIs, SDKs, data flows, platform services, UI/UX, processing logic, and operational controls
• Familiarity with UI/UX design processes and building consumer-facing digital experiences
• Analytical and detail-oriented with strong technical aptitude
• Experience with agile methodologies and backlog management
• Strong written and verbal communication skills
• Hands-on experience using generative AI or AI-enabled tools for requirements, analysis, or documentation, including prompt design, output validation, and responsible use
• Working knowledge of PCI DSS, privacy, security, and accessibility requirements applicable to loyalty and payments products
• Passion for consumer-first experiences in loyalty and payments
• Innovative mindset with the ability to contribute new ideas and product enhancements
• Ability to operate effectively in a fast-paced, matrixed environment with competing priorities
• Collaborative team player capable of influencing stakeholders without direct authority
• Proven ability to deliver assigned features on time and with high quality, ensuring consistent and reliable execution
• Strong requirements definition and documentation skills, producing clear, well-structured requirements and test cases
• Experience supporting successful unit testing and client acceptance testing, ensuring solutions meet both technical and business expectations
• Focus on client and internal stakeholder satisfaction, with the ability to align deliverables to needs and expectations
• Ability to drive adoption and usage growth of real-time rewards, offers, and redemption features through effective delivery and continuous optimization
• Based at ampliFI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly
• National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI
• This role involves sitting or standing for extended periods, using computers, phones, and other office equipment
• Visual acuity and manual dexterity are needed for reading documents and handling materials
• Occasional lifting of items up to 20 lbs. and frequent phone communication is required
• Bachelor's degree or equivalent relevant professional experience; advanced degree a plus
• Exposure to AI, machine learning, or personalization use cases in consumer engagement (preferred)