Salesforce Business Analyst

TechMind RPO is recruiting for a Salesforce Business Analyst to support a client’s multi-year transformation program centered on a new Salesforce-based system. The role translates business requirements into user stories, supports Agile delivery, configures solutions, assists with testing and training, and helps investigate and resolve business issues.

Responsibilities:

• Analyze business requirements and then recommend, implement, and manage the Salesforce solutions. Cross-platform business requirements will expose you to other tools in the environment, including AWS, MuleSoft, and other ancillary tools
• Lead discovery sessions to gather, define, and document business requirements
• Participating in Agile ceremonies, including Sprint Planning, Daily Scrum, Backlog Refinement, and Sprint Demos
• Document requirements in the form of user stories
• Demonstrate solution functionality to business stakeholders as needed
• Support user acceptance testing (UAT)
• Present solution options to the business, evaluating the pros and cons of declarative configuration against code and customization
• Participate in declarative system configuration
• Provide technical and functional expertise to project teams
• Participate in training content development and Administrator and end-user training delivery

Requirements:

• Salesforce Platform App Builder or Salesforce Administrator or any other similarcertification(s) is a must
• 2+ years of recent Salesforce experience and proven understanding of a full software development lifecycle
• Understanding of the Salesforce product suite including Service Cloud, Experience Cloud, or AppExchange solutions
• Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and defining test scripts
• Ability to design and configure a scalable Salesforce solution to meet business needs and determine when custom development is necessary
• Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
• Familiarity with agile software delivery methodologies and tools such as Scrum and Agile tools such as Jira
• Business Analyst, Platform Developer 1, Strategy Designer, or any Architect levelSalesforce certifications
• Experience as a Quality Analyst
• Omnistudio and Flow experience
• Experience with MuleSoft, AWS tools, Box, Nintex