Product Experience Manager

BBAE is seeking an experienced Product Experience Manager to lead product testing, competitive research, and user-experience analysis. The role independently manages product evaluations, identifies improvement opportunities, translates research and feedback into recommendations, and presents findings to management and cross-functional teams.

Responsibilities:

• Independently own and manage the Company’s product experience testing and evaluation process
• Develop product-testing plans and determine evaluation priorities based on business needs, market trends, and user feedback
• Test existing products, new features, and product updates and provide clear, actionable recommendations
• Identify usability issues, workflow gaps, and product improvement opportunities
• Conduct competitive research on major brokerage platforms, including their features, trading workflows, tools, pricing, and overall user experience
• Evaluate user journeys involving stocks, ETFs, listed options, market data, account navigation, and other investment-platform functions
• Monitor investor behavior, market developments, and emerging brokerage-product trends
• Research relevant online investor communities and summarize common user concerns, preferences, and expectations
• Translate research findings and user feedback into organized product recommendations and priorities
• Prepare reports, product comparisons, presentations, and executive-level summaries
• Present findings and recommendations to management and relevant stakeholders
• Collaborate with product, engineering, operations, compliance, marketing, and customer-experience teams as needed
• Track identified product issues and recommendations and follow up on implementation progress
• Coordinate external testers, research participants, or contractors when required
• Maintain the confidentiality of all nonpublic Company, product, and user information
• This is currently an individual contributor management position with no direct reports
• Expected to independently lead assigned initiatives and may coordinate external consultants, testers, or research participants

Requirements:

• Significant experience investing in or actively following the U.S. securities market
• Strong familiarity with stocks, ETFs, listed options, and retail brokerage products
• Regular experience using at least two major brokerage platforms, such as Robinhood, Interactive Brokers, Webull, Fidelity, Charles Schwab, or similar platforms
• Strong understanding of retail investor behavior, trading workflows, and commonly used brokerage tools
• Strong competitive research, analytical, organizational, and problem-solving skills
• Ability to prepare clear reports and communicate recommendations to management
• Fluent written and spoken English
• Ability to work independently and collaborate effectively in a remote environment
• Professional proficiency in Mandarin Chinese is preferred, as this role may conduct user interviews and evaluate product experiences for Chinese-speaking customers
• Familiarity with investor communities on Reddit, X, Discord, Telegram, Facebook, or Chinese-language investment forums is preferred
• Prior experience in fintech, brokerage, product research, user research, or digital financial services is preferred