Principal DevOps Engineer, Continuous Delivery

NinjaOne provides a cloud-based IT operations platform for endpoint management and related services. The Principal DevOps Engineer will lead the design, implementation, and continuous improvement of Continuous Delivery, deployment automation, progressive delivery, release orchestration, feature flagging, and automated rollback capabilities at scale.

Responsibilities:

• Own Continuous Delivery End to End: Design, build, and continuously improve our Continuous Delivery pipelines — from artifact promotion through progressive rollout to production. You will be the technical owner of how software gets deployed, promoted, validated, and rolled back across environments and regions
• Architect Deployment Automation: Build highly automated deployment workflows that eliminate manual release steps and enable engineering teams to deploy safely and consistently. Design reusable deployment frameworks and automation that can support multiple applications, services, environments, and deployment models
• Design Progressive Delivery Strategies: Architect and implement progressive deployment patterns including blue/green, canary, rolling, percentage-based, and regional deployments. Build automated health checks and deployment gates that determine whether a release should continue, pause, or roll back
• Build Automated Release Orchestration: Design and implement release orchestration across services, environments, and regions. Automate deployment sequencing, dependency management, artifact promotion, validation, release approvals where required, and rollback
• Drive Feature Flagging & Controlled Releases: Partner with Engineering and Architecture to establish and evolve NinjaOne's feature flagging capabilities. Enable teams to decouple deployment from feature release and safely control when and where functionality becomes available. Build integration between feature flagging and deployment workflows to support gradual, canary, percentage-based, regional, and tenant-based rollouts
• Build and Improve CI/CD Pipelines: Lead the evolution of NinjaOne's CI/CD framework, with particular depth on the Continuous Delivery side. Build pipelines that integrate artifact management, environment promotion, automated testing, deployment automation, security checks, quality gates, feature flags, deployment health checks, progressive rollout, and automated rollback
• Establish Deployment Guardrails: Build automated controls that make production deployments safer without introducing unnecessary manual processes. Establish deployment criteria based on application health, automated testing, code quality, security signals, monitoring, and production telemetry
• Improve Deployment Observability: Build visibility into the health and performance of the deployment lifecycle. Establish metrics and dashboards for deployment success rate, deployment duration, rollback rate, change failure rate, and other delivery signals. Integrate deployment telemetry with application and infrastructure observability to support automated release decisions
• Work with Infrastructure & Cloud Platforms: Work closely with Cloud Platform, SRE, and Infrastructure teams to ensure deployment systems integrate effectively with the underlying infrastructure. Use Infrastructure as Code and cloud automation where appropriate to support application deployment and release workflows. You should be comfortable troubleshooting deployment issues involving cloud infrastructure, networking, IAM, containers, Kubernetes/ECS, configuration, and other platform dependencies
• Drive Deployment Reliability: Partner with SRE and Engineering to improve deployment reliability and reduce deployment-related incidents. Participate in complex deployment and production incidents, lead technical investigations, and drive permanent remediation. Build automated recovery and rollback capabilities that minimize customer impact when releases do not behave as expected
• Provide Technical Leadership: Serve as a technical authority for Continuous Delivery, deployment automation, progressive delivery, and release engineering. Lead complex technical initiatives from architecture and design through implementation. Define technical standards, reference architectures, and best practices for deployment and release automation. Mentor senior and staff engineers and raise the technical bar across the DevOps organization
• Other duties as needed

Requirements:

• Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, IL, KS, MA, MD, ME, NJ, NC, NY, OH, OR, TN, TX, VA, and WA
• • 10+ years of experience in DevOps, Release Engineering, Platform Engineering, Software Engineering, or a related technical discipline
• • Deep hands-on experience designing and operating Continuous Delivery and deployment automation platforms at scale, including automated release workflows, artifact promotion, validation, and rollback
• • Strong understanding and practical experience with progressive delivery strategies (canary, blue/green, rolling, controlled rollouts) and feature flagging for controlled feature releases, including automated canary analysis and integrating feature flagging directly with deployment platforms
• • Strong experience with CI/CD platforms (e.g., CircleCI, GitHub Actions, GitLab CI, Bitbucket Pipelines, Jenkins, or equivalent), including building reusable pipelines, deployment frameworks, and automation, as well as modernizing or migrating enterprise CI/CD and deployment platforms
• • Strong programming and scripting skills in Go, Python, Bash, or similar languages
• • Strong understanding of artifact management and promotion across environments
• • Experience integrating automated testing, security, quality, and operational checks into deployment pipelines, along with deployment observability and release metrics and integrating application observability and production telemetry into automated release decisions
• • Solid understanding of cloud environments (preferably AWS), Infrastructure as Code (preferably Terraform), and containers/Kubernetes or ECS, including Kubernetes deployment tooling such as Helm or Kustomize, GitOps or declarative deployment models, and multi-region application deployments
• • Strong troubleshooting and problem-solving skills across distributed systems and production environments
• • Demonstrated ability to lead complex technical initiatives across multiple engineering teams, with strong communication and technical leadership skills, including establishing deployment standards across large engineering organizations and coaching engineers on deployment automation, release engineering, and deployment safety best practices
• • Experience with software supply-chain security and DevSecOps practices
• • A track record of reducing deployment lead time, change failure rate, and time to recover through automation and progressive delivery practices
• This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents
• • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate