Sales/Customer Service Representative - Remote

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes. The Sales/Customer Service Representative will handle inbound calls for storage facilities and campgrounds, provide service and sales support, resolve customer concerns, explain services and policies, and maintain accurate interaction records.

Responsibilities:

• Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience
• Communicate clearly and professionally to ensure every guest feels valued and understood
• Embody company values by providing friendly, efficient support and contributing to a positive team culture
• Collaborate with team members and share insights to continuously improve our service offerings
• Respond promptly to every inbound call, treating each customer with equal importance and urgency
• Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience
• Offering knowledgeable assistance regarding services, policies, and procedures
• Troubleshoot and resolve customer issues, escalating complex cases as needed
• Maintain accurate records of customer interactions and follow-up actions

Requirements:

• High School Diploma or GED required
• A genuine passion for hospitality and customer care
• Strong attention to detail with the ability to meet expectations and deadlines
• Ability to manage multiple tasks effectively
• Capability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Office applications and web-based tools
• Excellent written and verbal communication skills
• Comfort working both independently and as part of a team
• Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement
• A desire to grow within the company, taking pride in serving our guests
• Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests
• Bilingual Preferred