Customer Service Representative

Williams-Sonoma, Inc. is a leading specialty retailer with recognized home brands, including Williams Sonoma, Pottery Barn, and West Elm. The Seasonal Full-Time Customer Service Representative serves as a primary customer contact, resolving inquiries and concerns by phone while creating positive customer experiences. The role also involves troubleshooting issues, protecting customer information, collaborating with teams, and participating in training and coaching.

Responsibilities:

• Serve as the first point of contact for customer inquiries by phone
• Listen carefully, show empathy, and provide clear, accurate resolutions
• Handle customer concerns and escalations professionally
• Create a positive customer experience with every interaction
• Use critical thinking to troubleshoot issues and offer solutions
• Approve adjustments, returns, or other resolutions within company guidelines
• Follow up as needed to ensure customer satisfaction
• Take ownership of the customer experience from start to finish
• Represent Williams-Sonoma, Inc. with honesty, care, and professionalism
• Protect customer information and follow company policies
• Stay current on product updates, procedures, and service expectations
• Work closely with team members and leadership
• Participate in ongoing training and coaching
• Share feedback that helps improve the customer and associate experience

Requirements:

• Strong communication skills and the ability to de-escalate concerns professionally
• A problem-solving mindset with the ability to think quickly and adapt
• Integrity, reliability, and accountability
• Comfort working in a fast-paced environment with performance goals
• Tech-savvy candidates who can navigate multiple systems and multitask efficiently
• You must provide your own qualifying equipment and reliable internet connection
• Desktop, all-in-one computer, or traditional laptop
• Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
• Minimum 6 GB of RAM; 8 GB or more recommended
• Minimum screen resolution of 1920 × 1080
• Google Chrome
• Current antivirus protection
• Enough available storage to install required systems
• Windows 10 and older operating systems are not supported
• Windows Education, Enterprise, and Insider editions are not supported
• Chromebooks, tablets, Microsoft Surface devices, Steam Decks, and mobile phones are not accepted as primary work devices
• External mouse
• Keyboard
• Webcam
• Wired USB headset
• Wireless and Bluetooth headsets are not supported
• 1+ years of customer service experience preferred, including retail, call center, hospitality, or related experience